Full-Time Client Advisor, Soho

About the role

Join a dynamic team where every day feels like a holiday. As a Client Advisor at Vilebrequin, you are at the core of our brand, safeguarding growth and longevity through cultivating and strengthening client relationships. You will bring the Vilebrequin brand to life daily, engaging clients in our heritage through storytelling and creating enthusiasm for our collections. This role transforms a customer's store visit into a memorable luxury shopping experience.

This position is onsite at the specified location and reports to the Store Manager.

Responsibilities

• Create a Welcoming Environment:
  • Immediately welcome customers and proactively offer assistance.
  • Provide a dynamic service presence to each location.
  • Ask appropriate questions to identify customer needs and provide guidance.
  • Be knowledgeable of store layout, current merchandise assortment, and direct customers to the appropriate area.
  • Foster a welcoming, fun, encouraging, and energetic customer environment.
  • Create a positive work environment through collaboration.
• Elevate the Shopping Experience:
  • Consistently achieve personal and store sales goals; serve clients according to Vilebrequin's selling ceremony.
  • Incorporate the WE SELL SUN selling ceremony in every sale (first smile, be curious, tell the tale, unveil connections, matching top, perfect fit, reassure, and convince).
  • Deliver luxury clienteling to provide the best customer experience, both in-store and digitally.
  • Study and communicate collection details while assisting clients.
  • Ensure the customer wish list is always current, notifying customers when product arrives.
  • Exceed individual KPI targets: ADS, UPT, Email Capture, Name Attachment Rate, Women's Sales, and Top to Bottom by delivering top-tier customer service.
  • Adhere to all corporate customer service policies.
  • Demonstrate effective communication with customers, coworkers, and managers.
  • Lead by example and positively influence others.
• Support Store Operational Excellence:
  • Support store operations, including processing deliveries and transfers, merchandising goods, and maintaining visual standards.
  • Execute correct POS processes, including proper cash handling and opening/closing registers.
  • Adhere to all operational policies and procedures.
  • Safeguard company property, including key holding.
  • Maintain standards of cleanliness and organization.
  • Responsible for opening and closing the store.
• Problem Solving:
  • Demonstrate a high level of energy and the ability to multi-task in a fast-paced environment.
  • Understand customer concerns and quickly determine solutions with limited supervision.

Requirements

• High School Diploma/Equivalency required.
• 2-3 years of experience in a customer-facing role with a focus on sales, preferably in a luxury or hospitality setting.

Skills

• Desire to work in a retail setting with a focus on sales.
• Passion for luxury product with an appreciation for design.
• Entrepreneurial spirit.
• Professional, welcoming character and presentation.
• Ability to generate customer delight.
• Client-oriented with an excellent sense of service quality ("go the extra mile" spirit).
• Excellent communication skills.
• Strong attention to detail.
• "Win together" mentality.
• Ability to work autonomously.
• Strong problem-solving skills.
• Strong organizational skills and follow-through.
• Technologically savvy.
• Ability to work a flexible schedule based on business needs, including mornings, evenings, weekends, and holidays.
• Foreign languages are a plus.

Essential Physical Requirements

• Lift and/or move up to approximately 50 pounds frequently.
• Bending, stooping, and kneeling required frequently.
• Climbing ladders occasionally.
• Routine standing for the duration of shift (up to 8 hours).

Benefits

• Generous employee discount.
• Medical, Dental, and Vision insurance.
• Paid vacations (16 days a year).
• 401k plan with an employer contribution.
• Weekly Sales Bonus Structure.
• Tax-free commuter benefits.
• Mental Wellness Apps (Headspace).
• Employee referral program.