Full-time Client Advisor - Houston

About the Role

A Tag Heuer Client Advisor is a performance-driven salesperson who consistently seeks to achieve sales targets through selling techniques and collaboration.

• Plays a central role on the sales floor, increasing boutique sales and achieving objectives by working on individual KPIs while delivering memorable in-store experiences and services.
• Supports colleagues and other team members in the boutique.
• Maintains an omnichannel sales mindset to ensure the best client experience, considering all possible client touchpoints.
• Proposes new ideas to develop sales, such as merchandising, events, and product mix.

A Client Development Specialist who leverages all available resources to build long-lasting personal connections with clients.

• Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events.
• Achieves individual clienteling objectives (e.g., number of outreaches, appointments, sales from appointments) using all provided tools.
• Ensures qualitative client data collection and leverages data to address clients in a personally relevant way, capitalizing on opportunities to grow the business.
• Communicates the brand story and DNA in an inspiring way, including advantages and technical details, to build trust and long-lasting relationships.

An active contributor to operational excellence who respects retail and administrative processes on the floor.

• Contributes to daily processes under Boutique management supervision (inventory, cash handling, security, store opening/closing).
• Properly leverages tools (CEGID, Salesforce) and performs visual merchandising (VM).
• Coordinates aftersales operations until the watch’s return.
• Applies all guidelines related to grooming, attitudes, and visual merchandising (window animation, product presentation, catalogues).
• Contributes to a positive, inclusive, and supportive work environment.
• Assists in store maintenance and ensures compliance with internal control policies.

Requirements

Hard Skills

• Minimum 2 years of experience in a luxury retail environment.
• Knowledge and passion for watches, new trends in lifestyle, technology, and sports.
• Fluent in English and the local language; a third language is a plus.
• Selling skills: client discovery, product presentation, storytelling, upselling, handling objections, and sales closing.
• Understanding of sales KPIs: traffic, conversion, sales volume/value, average selling price (ASP), and sales mix.
• Knowledge of client and clienteling KPIs.
• Proficiency with digital tools.
• Knowledge of/interest in Brand DNA, history, and collections.
• Familiarity with front and back-office tools.
• Knowledge of (Brand) retail procedures.

Soft Skills

• Client-centric mindset focused on recruiting new clients and growing the active client base while nurturing long-term relationships.
• Open-minded with excellent interpersonal and communication skills.
• Energetic, self-motivated, action- and results-oriented.
• Self-starter able to work effectively in a fast-paced, dynamic environment.
• Adaptable to changes, flexible, and able to propose new ideas and solutions.
• Team spirit, high integrity, and transparency.
• Ability to represent the Maison in and outside the store with great presentation skills.
• Digitally savvy, fast learner, and rigorous.

Benefits

• Medical insurance.
• Bonus or commission structure.
• Paid time off and retail holiday pay.
• 401k with automatic employee contribution.
• Employee assistance programs.

Pay

$19.00 - $22.00 per hour plus commission and bonus.