Client Advisor, Houston

Company Overview

Fondato nel 1913 in Italia, il Gruppo Prada si è costruito su una tradizione di eccellenza e con una visione di innovazione. Il Gruppo, leader mondiale nel settore del lusso, opera in oltre 45 paesi con i marchi PRADA, Miu Miu, Versace, Church's, Car Shoe e Luna Rossa e conta dipendenti di oltre 100 nazionalità.

Job Purpose

To be the “ambassador” who conveys and promotes the Brand philosophy and values to the final clients, guiding them into the world of the Brands. Responsible for maximizing individual and team sales, providing an extraordinary and memorable luxury customer experience, placing the client above all, discovering their needs and expectations, fostering meaningful relationships and developing brand loyalty.

Responsibilities

• Place the customer at the center, creating a welcoming environment and striving to meet every need and request, providing excellence service in accordance with the “client journey ceremony”.
• Capture customer data into the Company CRM to connect with the client, maintain and develop relationships, offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni‑Channel mindset.
• Work as a team player and partner with colleagues, foster open and constructive communication to ensure a consistently exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.
• Welcome and serve the customer, providing an excellent in‑store experience at all times.
• Proactively engage in cross‑selling with all departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Stay up‑to‑date on fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain shop‑floor and visual display standards, complying with company operational guidelines and stock procedures.
• Contribute to a high level of security and be attentive to prevent product theft.

Knowledge and Skills

• Passion for selling and stores.
• Curiosity and interest in luxury/fashion, art and design.
• Experience building long‑lasting relationships with clients.
• Ability to work both in a team and independently.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self‑motivation, result‑driven attitude and problem‑solving.
• Passion and knowledge of the managed product category.
• Fluent English; other languages are a plus.

The Group Prada promotes an inclusive work environment, guaranteeing equal opportunities to all candidates regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. Diversity is valued and the company is committed to building a fair and respectful workplace for everyone.