Full-Time Che Figata Lead Server
Position Overview
- Job Id: 2389
- # of Openings: 0
- Location: Hotel Arista
- Department: Che Figata
- Status: Hourly Non-Exempt
- Compensation Range: $12-13/hour plus gratuity, commensurate with experience and education.
- Guaranteed Rate: $30/hour offered during service times.
Role Summary
Our Lead Servers play a critical role in delivering elevated dining experiences by combining polished, attentive service with deep knowledge of Italian cuisine and fine wine. This position not only sets the standard for exceptional guest service but also provides leadership and training to fellow team members.
Responsibilities
- Completes all opening, closing, and running side work.
- Attends all pre-shift meetings.
- Leads pre-shift meetings with the team upon request.
- Delivers exceptional, intuitive service to guests in alignment with restaurant standards.
- Provides VIP guests with personalized service and attention to detail of their needs.
- Guides guests through the menu with confident knowledge of Italian cuisine, chef specialties, seasonal offerings, and wine pairings.
- Maintains expert-level knowledge of the restaurant’s award-winning wine list, assisting with recommendations and pairing selections.
- Oversees daily floor operations and acts as point of contact for all front-of-house service matters during the assigned shifts.
- Supports and mentors servers, ensuring consistent service standards, pacing, and professionalism.
- Communicates effectively with kitchen and management teams to ensure seamless service flow.
- Upholds restaurant ambiance and cleanliness, ensuring all settings meet luxury brand expectations.
- Sets up tables according to Che Figata standards of service.
- Handles guest concerns or service recovery situations with grace and urgency.
- Affords assistance with server training, onboarding, and continuing education, especially regarding wine knowledge and upselling techniques.
- Follows safety and sanitation policies.
- Abides by all requirements pertaining to the sale of alcoholic beverages.
- Understands applicable emergency procedures and evacuations.
- Collections and reports tips at the end of the assigned shift.
- Ensures checks are presented to guests in a timely manner and payment is obtained, reporting any difficulties to management.
- Settles-up with management at the end of each shift providing a detailed POS report from the system including cash due as per the report as well as approved vouchers for any comps or house charges.
- Understands and follows all cash handling rules and regulations.
Qualifications
- Education: High school diploma or equivalent education.
- Experience: 3 - 5 Years of upscale dining experience in a similar restaurant or hotel environment.
- Skills: High school diploma or equivalent education, previous training in liquor, wine, and food service, Naperville & Illinois BASSET certification is required, Illinois Food Handler Certification is required, prior completion of a formal wine training program (sommelier or WSET).
Benefits
- Major Medical Plans: Single or family options available at employee’s election.
- Dental and Vision Insurance: Single or family options available at employee’s election.
- Life & AD&D: 100% employer paid.
- Short-Term Disability: 100% employer paid.
- Supplemental Life, AD&D, Critical Illness, Accident and Disability: Single or family options available at employee’s election.
- 401(k) Plan & Matching Program:
- Employee Assistance Program:
- Paid Leave Time: Up to 40 hours/year.
- Paid Time Off: PTO.
- Paid Holidays: 9 holidays/Year.
- Paid Jury Duty Time:
- Paid Bereavement for Immediate Family Members:
- Partially-Paid Parental Leave:
- Hotel/Restaurant Discounts:
- Pet Insurance:
- Incentive Programs:
Physical Requirements
- Must be able to walk and stand for up to 8 hours a day, with or without reasonable accommodation.
- Must be able to bend, stoop, squat, and stretch to fulfill job duties.
- Must be able to lift up to 30 lbs regularly, and up to 50 pounds on occasion.
Equal Opportunity Employer
We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Should you accept a contingent offer with CityGate Hospitality LLC, you will be required to successfully complete various pre-employment screenings such as a criminal background report. Should you be hired as an employee of the company, you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.888-897-7781 dhs.gov/E-Verify
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