Full-Time Care Coordinator (Start Date 11/2/2026)

Job Type Full-time Description About TimeDoc Health Founded in 2015, TimeDoc Health provides Virtual Care Management services that help patients with chronic conditions stay connected to their care between office visits. Through technology and compassionate outreach, we support better health outcomes and help patients stay out of the hospital. Our work makes a real impact on thousands of patients nationwide. The Role We are hiring Care Coordinators to support patients with chronic conditions through Chronic Care Management (CCM). This is a phone-based, productivity-driven role where you will spend most of your workday on the phone speaking with patients, coordinating care, and documenting interactions. This role is ideal for clinical professionals who are comfortable with high call volume, structured schedules, and meeting daily productivity metrics in a remote environment. Work Schedule & Expectations Full-time, 40 hours per weekCoverage required Monday–Saturday, 9:30 AM–6:00 PM in the time zone you support.Fixed schedule assigned (no alternate shifts available)Expect to spend 7–8 hours per day on the phoneProductivity and quality metrics are required and monitored What You'll Do Conduct monthly CCM phone calls with the assigned practiceMake 30–50 outbound calls per dayComplete required patient interactions to meet CCM service goalsEducate patients on chronic conditions and care plansCoordinate care with provider offices, pharmacies, and community resourcesIdentify gaps in care and social determinants of healthCreate and update personalized care plans in the EMRAccurately document all patient interactionsMaintain HIPAA compliance and patient confidentiality Requirements Minimum 1-3 year of experience as a CMA/RMA or LPN.Active certification or multistate license for LPNs.Strong verbal and written communication skills in EnglishComfortable being on the phone most of the dayExperience with EMR/EHR systemsOrganized, reliable, and able to work independently in a remote setting Preferred Geriatric patient experienceCare coordination or case management experienceStrong verbal and written communication skills in Spanish Work Environment & Equipment Private, quiet home office with no interruptionsReliable high-speed internet (100 Mbps or higher)Second monitor requiredCompany laptop and required software provided Benefits & Perks Medical, dental, and vision insurancePaid time off and paid holidaysFully remote work environmentSupportive team culture with opportunities for growthCareer advancement as TimeDoc Health continues to expandMeaningful work focused on keeping patients healthy and out of the hospital TimeDoc Health is an Equal Opportunity Employer. TimeDoc Health does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.