Full-Time Call Center Customer Experience Representative (not remote, onsite position)

About the role

Cronin Ford Kia is seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. This individual will receive incoming calls, determine the nature of the caller’s business, and direct the caller to their destination. The role also includes placing outbound calls, scheduling and confirming service appointments via phone call or SMS.

Responsibilities

• Answering dealership group phones
• Directing customers to the correct department/location
• Placing outbound calls
• Working cooperatively with remote teams
• Updating customer records
• Communicating with callers and visitors in a professional, friendly, and efficient manner
• Scanning documents
• Assisting in scheduling and confirming service appointments via phone or SMS
• Participating in the customer satisfaction process

Requirements

• Excellent communication skills
• Outgoing and positive demeanor
• Punctual with the ability to handle schedule flexibility
• Valid driver’s license and satisfactory Motor Vehicle Report
• Able to clear a pre-employment background check
• Maintains a professional appearance

This is a full-time position.