Full Time Brand Ambassador

About the Role

Brand Ambassadors at Ralph Lauren have a customer-first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds customer expectations. This role serves as the entry point for future leadership opportunities within the company, offering the chance to begin your Next Great Chapter.

Responsibilities

• Provide excellent customer service with a customer-first mindset.
• Understand sales objectives and consistently meet or exceed individual KPIs (e.g., SPH, data capture) using key tools and resources to drive performance.
• Contribute to achieving monthly, quarterly, and annual sales plans by collaborating with the team to uphold brand standards and policies.
• Connect customers using the Polo Connect program.
• Demonstrate passion and knowledge of fashion and styling, educating customers on all programs, initiatives, resources, and offerings.
• Provide customer service in fitting rooms, assisting with sizing and maintaining store standards.
• Maintain store standards, policies, and processes on the sales floor and back of house (BOH).
• Complete all opening and closing responsibilities as required.
• Support operational activities such as floor sets and replenishment (ISOS).
• Participate in individual company trainings, including compliance, product, process, talent development, and company initiatives.
• Balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience remains the top priority.
• Provide feedback to management on product feedback, category opportunities, or needs.
• Maintain store visual standards using visual techniques and company guidelines.
• Support a professional and positive work environment, champion company core values, uphold policies, collaborate with colleagues, and contribute to a cohesive and inclusive team environment.

Requirements

• Retail experience or similar industry experience in a complex, high-volume, or high-profile environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work with chemicals; lift/climb up to 30 lbs.; and climb moderately.
• Ability to operate the register and stand, move, and walk for multiple hours.
• Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, overnight shifts, and travel as required.
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Pay

Salary range: $15.95 - $22.05 hourly.