Full Time Branch Ambassador - Railroad

About the role

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador, you are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You are someone who doesn't wait to be asked; you anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.

Responsibilities

• Execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy; maintain a compliance-first mindset ensuring all security, audit, BSA/AML, and federal regulatory standards are met.
• Educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security.
• Identify customer needs by active listening and pair them with the right digital tools or banking solutions to help them succeed.
• Move fluidly throughout the space, greeting customers and ensuring no one feels like just a "number"; balance the efficiency of a high-volume operation with the warmth of a community-focused partner.
• Support surrounding branches as needed within a 50‑mile radius, with occasional opportunities to assist other locations in the broader region.
• Work a flexible schedule, including weekends, with hours and days subject to change; adapt to business‑driven schedule adjustments.
• Attend all required training sessions, which may occur on a schedule differing from the primary shift.
• Lift up to 25 pounds and stand/move for extended periods; maintain regular and consistent attendance.

Requirements

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales,