Full Time Branch Ambassador - Greater Houston Area

About the role

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy.

We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You are someone who doesn't wait to be asked; you anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.

Responsibilities

• The Guardian of Trust & Accuracy: Execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. Maintain a "compliance-first" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met with precision to keep our customers' assets safe.
• The Digital Concierge: Educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.
• The First-Line Consultant: Identify and address client needs proactively, pairing them with the right digital tools or banking solutions to help them succeed.
• The Hospitality Lead: Move fluidly throughout the space, greeting customers and ensuring no one ever feels like just a "number." Balance the efficiency of a high-volume operation with the warmth of a community-focused partner.

Qualifications

• A Hospitality Heart: Have a natural gift for making people feel welcome and heard.
• Tech Fluency: Be an early adopter of apps and digital tools and love teaching others how to use them.
• Precision and Detail: Find satisfaction in getting the numbers right every single time and following clear procedures.
• Adaptability: Enjoy a "fluid" workspace where you might move from a cash drawer to a digital demo in minutes.
• Curiosity: Want to know the "why" behind the "how" and are always looking for ways to improve the customer journey.

Benefits

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Mental Health support
• Back-up Child or Elder Care

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• Houston, TX: $43,680 - $43,680 for Branch Ambassador

Schedule

Available to work a flexible schedule, including nights, weekends, with hours and days subject to change.