Full Time Branch Ambassador - Northern Virginia (Arlington/Alexandria Areas)

About the role

You are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you're helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience.

What you'll actually do

• The Guardian of Trust & Accuracy: Execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. Maintain a "compliance-first" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met with precision to keep our customers' assets safe.
• The Digital Concierge: Educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.
• The First-Line Consultant: Identify needs by actively listening, uncovering personal or business goals and pairing them with the right digital tools or banking solutions to help customers succeed.
• The Hospitality Lead: Move fluidly throughout the space, greeting customers and ensuring no one ever feels like just a "number." Balance the efficiency of a high-volume operation with the warmth of a community-focused partner.

What you bring

• A Hospitality Heart: A natural gift for making people feel welcome and heard.
• Tech Fluency: An early adopter of apps and digital tools who loves teaching others how to use them.
• Precision and Detail: Satisfaction in getting the numbers right every single time and following clear procedures.
• Adaptability: Enjoyment of a "fluid" workspace where you might move from a cash drawer to a digital demo in minutes.
• Curiosity: A desire to know the "why" behind the "how" and always looking for ways to improve the customer journey.

Why join us?

This isn't just a job—it's work with a mission. Because we've removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth.

Essential functions

• Support surrounding Branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.
• Available to work a flexible schedule, including weekends, with hours and days subject to change. While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.
• Attend all required training sessions, which may occur on a schedule differing from the primary shift.
• Lifting up to 25 pounds and moving/standing for extended periods of time.
• Regular and consistent attendance.

Basic qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience

Preferred qualifications

• Associate's degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

Pay

Alexandria, VA: $48,048 - $48,048 for Branch Ambassador
Arlington, VA: $48,048 - $48,048 for Branch Ambassador
McLean, VA: $48,048 - $48,048 for Branch Ambassador
Oakton, VA: $48,048 - $48,048 for Branch Ambassador
Sterling, VA: $48,048 - $48,048 for Branch Ambassador

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Benefits

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• And much more!

After you apply

You may be required to take an assessment. It takes about 35 minutes to complete. If you're selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.