Jobs · Customer Service · Maryland

Full-Time Assistant Manager

Torrid · Hanover, MD · 6 days ago
Customer Service$18.1–$22.3/hrFull-time

About the role

At Torrid, we celebrate every shape, every size, and every curve of our customer. Our stores offer an exciting, one-of-a-kind experience for both customers and employees. We're committed to cultivating a welcoming, inclusive, and diverse culture driven by open dialogue, empowerment, and a focus on recruiting, training, development, and retention. As an Assistant Store Manager, you’ll assist in creating a team environment that fosters inclusivity and positive connections while supporting the Store Manager in achieving store objectives.

Responsibilities

  • Partner with the Store Manager to ensure the store achieves company objectives and KPI goals.
  • Provide leadership in running an operationally sound business by balancing company policies, procedures, shrink/loss prevention, payroll, reporting, and scheduling.
  • Help recruit, develop, and train top talent who are sales-focused, customer-oriented, and fashion-driven.
  • Set the example for The Torrid Connection and ensure the team delivers a shopping experience that encourages positive customer connections and loyalty.
  • Support the Store Manager in implementing merchandise strategies while maintaining a clean, consistent, and inviting store environment.
  • Maintain effective and open communication with the Store Manager and District Manager.

Requirements

  • At least six months of specialty or apparel retail management experience with a proven ability to lead teams and drive sales performance.
  • Ability to multitask in a fast-paced environment while maintaining a strong commitment to customer experience.
  • Flexibility and adaptability to changing retail and fashion trends, job duties, and work schedules.
  • Fashion-focused with a keen awareness of current trends.

Physical Requirements

  • Able to stand and walk around during scheduled shifts (with or without reasonable accommodation).
  • Able to pack and unpack shipments, arrange and move store fixtures, and handle packages weighing up to 50 lbs.
  • Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.

Benefits

  • Competitive benefits package including medical, dental, vision, and mental health resources.
  • 401k with company match, life insurance, and short-term disability coverage.
  • Paid vacation, sick time, and company holidays.
  • Employee Stock Purchase Program (ESPP) and jury duty pay.
  • Monthly bonus potential and a 50% associate discount.
  • Tuition reimbursement and childcare discount program.

Pay

$18.10 - $22.30 per hour.

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