Full-time Amazon Customer Service Associate (site) (work from home)
About the role
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
Responsibilities
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
Qualifications
- BASIC QUALIFICATIONS
- Minimum age: 18 years old
- Have the right to work in United States without restrictions
- Strong communication skills in English (both written and oral fluency)
- Proficient computer skills
- The availability to work varying shifts from Monday to Sunday within the operating hours of [insert site hours]
- Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
- Support a full-time working schedule of 40 hours up to 60 hours based on business needs that may change during the course of your seasonal assignment.
Benefits
- Amazon employee discount
- Lifestyle benefits and retail discounts through our Amazon Extras program
- Expert training and ongoing opportunities to learn more and develop your skills