Full-Time 3pm to 11pm Front Desk Agent

About the role

We are looking for passionate individuals to join our team at the front desk. This role involves frequent interaction with guests and plays a crucial part in ensuring their overall experience.

Responsibilities

• Stock the Market, Replenish lobby water, Count cash register, Walk the lobby and greet guests, Help restaurant bus tables and talk with guests about their stay.
• Maintain a high level of service and hospitality.
• Deal with guest concerns or issues promptly and effectively.
• Post guest charges, collect payments, and follow all cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs.
• Communicate effectively with various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Qualifications

• Graduated high school, received a GED or equivalent.
• One year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
• Impeccable interpersonal, time management, organizational skills, and customer service skills.
• Comfortable taking telephone calls and mitigating stressful situations.
• Displays working knowledge of Microsoft Office and reservation management systems.

Benefits

• Competitive Pay
• Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
• 401K Retirement Program with company contribution – FREE MONEY!
• Complimentary Hotel Room Night Program – Receive 7 free nights a year
• Group Life Insurance equal to your annual salary
• Voluntary Short and Long Term Disability Programs
• Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon
• Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Pay

Compensation: $14 - $16 hourly

Schedule

Details on schedule will be provided during the interview process.