Full Time 2nd Shift Women Shelter Associate

About the role

Kalamazoo Gospel Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry whose purpose is religious and Christ-centered, dedicated to sharing the Gospel and helping the homeless and impoverished. Each employee must have a relationship with Jesus Christ as their personal Savior and Lord.

Essential Functions

• Uphold, promote, and encourage, in word and deed, the organization’s culture and values; establish and maintain a culture based on grace that advances KGM’s vision and purpose.
• Alert the Women’s Shelter Manager of any changes or concerns within the department.
• Maintain constant communication while on shift with other Women’s shelter staff as needed.
• Incorporate Biblical principles into interactions with guests and other staff to build positive and productive relationships.
• Maintain a loving and peaceful environment by exercising spiritual care over guests as needed.
• Assist guests with basic needs while on their shift.
• Submit all requested reports to the Women’s Shelter Manager on time.
• Exercise utmost diplomacy and tact to provide excellent guest service, practicing confidentiality and privacy protocols in accordance with KGM policies.
• Use problem-solving and conflict resolution skills when handling guest complaints; refer complaints to appropriate personnel as needed.
• Hold guests accountable for inappropriate behavior and enforce discipline procedures according to KGM policies.
• Invest time in guests’ lives to encourage positive growth both at the mission and in their future.
• Perform simple first aid care in emergencies.
• Attend all scheduled staff meetings.
• Perform all duties as may be required.
• Adhere to the policies and procedures of Kalamazoo Gospel Ministries.

Knowledge, Skills, and Abilities Required

• Highly ethical with the ability to make smart, timely decisions.
• Ability to construct written correspondence that is clear and concise.
• Excellent verbal and written communication skills.
• Ability to maintain a high level of confidentiality and accuracy in preparing and entering information.
• Ability to handle difficult guests with firm grace and love.
• Represent Christ and the Ministry in all interactions.
• Excellent organization skills.

Personal Attributes and Values

• Have a personal relationship with the Lord Jesus Christ and a desire to serve Him.
• Be a consistent witness for Jesus Christ.
• Exhibit spiritual maturity as defined by evangelical biblical standards and in accordance with the employee handbook.
• Have a heart of compassion and caring toward the homeless and hurting and a passion for ministering life transformation in an urban setting.
• Demonstrate a courteous and Christ-like manner with internal and external partners.
• Highly ethical with the ability to make smart, rapid decisions; demonstrates excellent integrity.
• Flexible, cooperative spirit.
• Possess and promote a drug- and nicotine-free lifestyle.

Working Conditions / Physical Factors

• Standing/Walking: Continuously (67%–100%)
• Lifting: Up to 50 lbs

Equipment / Tools Used

• Computer
• Phone
• Fax

Education / Experience and/or Certification

• High School Diploma or equivalent

Pay

$16.00 per hour