Full Stack Developer (TS/SCI Cleared) - AI & Machine Learning | Winchester, VA

About the role

SOC Operator at Securitas San Jose, CA is seeking a full-time individual with a high school diploma or equivalent, a valid guard card, and one year or more experience working in a medium to high volume emergency services dispatch center as an emergency services dispatcher or one year or more experience working in Loss Prevention as an Asset Protection or Loss Prevention undercover agent with experience conducting video review, video downloads, and live tracking of subjects.

Responsibilities

• Monitor alarms, video surveillance systems, and AI-assisted detection platforms to identify, validate, and triage security events in real time.
• Perform advanced CCTV monitoring, multi-camera sweeps, and live tracking to proactively identify suspicious activity, safety concerns, or system irregularities.
• Conduct archival video review and compile investigative video packages to support incident reviews, audits, and stakeholder requests.
• Receive, evaluate, and respond to emergency and non-emergency calls from employees, vendors, field guards, and law enforcement, using clear and professional communication.
• Coordinate multi-channel dispatch operations via radio, telephone, and digital communication tools, ensuring accurate, timely direction to the field.
• Maintain detailed and accurate incident logs, summaries, and alarm classifications in accordance with AVERT documentation standards and quality metrics.
• Utilize AVERT workflows, databases, and ticketing systems to gather, record, and escalate equipment malfunctions, outages, and system health concerns.
• Conduct first-level troubleshooting and device validation (cameras, alarms, access control) and coordinate with the appropriate technical teams for resolution.
• Provide situational awareness and operational updates to GSOC leadership, Field Operations, and client partners during active incidents or environmental hazards.
• Assist with post-incident reporting, evidence gathering, and after-action review documentation as required by Security Leadership.
• Monitor regional trends, repeat alarms, and system anomalies to support root cause analysis and proactive risk identification.
• Follow established SOPs, support process improvements, and participate in scenario-based training designed to maintain operator readiness and performance.
• Cookordination closely with Security Operations Center staff to ensure accurate documentation of officer dispatches, incident responses, and field activity.
• Support special requests from Security Leadership related to investigations, video pulls, system evaluations, and alarm analytics.
• Perform additional duties as assigned or requested by AVERT Leadership to support operational integrity and incident response effectiveness.

Qualifications

• Must possess a high school diploma or equivalent.
• Must have a valid guard card.
• One year or more experience working in a medium to high volume emergency services dispatch center as an emergency services dispatcher.
• One year or more experience working in Loss Prevention as an Asset Protection or Loss Prevention undercover agent with experience conducting video review, video downloads, and live tracking of subjects.
• One year or more experience leveraging Lenel Alarm Monitoring System, GENETC Security Monitoring system or similar security monitoring surveillance system to conduct security investigations and coordinate with stakeholders.
• One year or more experience creating request for service tickets to maintain security surveillance systems and access control systems.

Skills

• Analytic and critical thinking skills.
• Ability to prepare to conduct investigations using audio visual tools and other programs.
• Ability to prioritize workload based on severity or effect on customer.
• Demonstrated competency with security surveillance software and programs.
• Ability to operate radio, telephone equipment and/or console monitors.
• Ability to adapt in a dynamic work environment while possibly working under pressure.

Benefits

• Retirement plan.
• Employer-provided medical and dental coverage.
• Company-paid life insurance.
• Voluntary life and disability insurance.
• Employee assistance plan.
• Securitas Saves discount program.
• Paid holidays.
• Paid time away.

Pay

$30.60/hr

Schedule

Full-time