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Jobs · OTHR · Michigan

Full Service Representative

Straits Area Federal Credit Union · Cheboygan, MI · 4 wk ago
On-siteOTHRFull-time

About the Role

As a Full Service Representative at SAFCU you will be given the opportunity to assist the Credit Union's membership by processing their financial transactions. At SAFCU our Service Representatives strive for accuracy and display a high level of professionalism while executing their critical problem solving skills. The representative must also be able to learn other aspects of the job, SAFCU's philosophy, and products offered.

Member Service Standards

  • Provide an immediate and friendly greeting
  • Serve you with a smile
  • Give you my full attention
  • Treat you with courtesy and respect
  • Thank you for your business
  • Respond to messages before the end of the day

Responsibilities

  • Respond to members in a courteous, professional, and timely manner, providing prompt, accurate and efficient service in accordance with credit union standards
  • Book appointments for members, as requested
  • Maintain confidentiality by avoiding unauthorized disclosure of member information
  • Maintain thorough knowledge of credit union policies, procedures, and standards as well as all applicable federal and state laws and regulations
  • Promote and maintain knowledge of credit union products and services
  • Resolve member questions and concerns
  • Meet critical deadlines
  • Use knowledge and judgment to protect members of the credit union from loss
  • Effective communication and interpersonal skills
  • Ability to multitask and prioritize
  • Reliable, dependable and team oriented

Benefits

We offer competitive pay with opportunities for annual raises, promotions, paid vacation, sick time, substantial 401k contributions, and individual health insurance at no additional cost and many other perks. Additionally, we are committed to helping our employees succeed, promote from within whenever possible, value giving back to and making an impact in the community through volunteerism and donations, and strive to build and maintain relationships with our members by listening and determining each member's individual needs. Exceptional member service is our top priority.

Schedule

Must be available to work Monday through Friday 8:30am to 5:30pm and some Saturdays from 8:30am to 12:30 PM. Must have reliable transportation. SAFCU's main office is in Cheboygan, with branches in Indian River and Mackinaw City—this opening could fill any of those office locations, at our discretion.

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