Full Service Representative

Basic Purpose

We are committed to helping our employees succeed, and we promote from within whenever possible. SAFCU values giving back to and making an impact in the community both through volunteerism and donations. We strive to build and maintain relationships with our members by listening and determining each member’s individual needs. Exceptional member service is our top priority!

Member Service Standards

• I will provide an immediate and friendly greeting.
• I will serve you with a smile.
• I will give you my full attention.
• I will treat you with courtesy and respect.
• I will thank you for your business.
• I will respond to messages before the end of the day.

Essential Functions

• Respond to members in a courteous, professional, and timely manner, providing prompt, accurate and efficient service in accordance with credit union standards.
• Book appointments for members, as requested.
• Maintain confidentiality by avoiding unauthorized disclosure of member information.
• Maintain thorough knowledge of credit union policies, procedures, and standards as well as all applicable federal and state laws and regulations.
• Promote and maintain knowledge of credit union products and services.
• Resolve member questions and concerns.
• Maintain critical deadlines.
• Use knowledge and judgment to protect members of the credit union from loss.

Additional Information

• SAFCU's main office is in Cheboygan, with branches in Indian River and Mackinaw City. This opening could fill any of those office locations, at our discretion.
• Must be available to work Monday through Friday 8:30am to 5:30pm and some Saturdays from 8:30am to 12:30 PM. Must have reliable transportation.