Full Plate Eatery, Restaurant Shift Manager

Essential Functions And Responsibilities

• Train all associates in the restaurants to perform their job duties to meet or exceed performance objectives for their position; provide tools and supplies needed.
• Evaluate and direct personnel, provide disciplinary action when needed.
• Ensure that all products served meet the established specifications and standards.
• Participate in weekly management meeting.
• Maintain constant control of situations in the restaurant including handling guest complaints, handling employee complaints, and other problems that are encountered.
• Report any incidents to appropriate Supervisors.
• Assure prompt, professional service to all guests.
• Responsible for approaching tables and speaking with guests to obtain feedback about dining experience.
• Handle administrative duties such as scheduling, payroll, filing, personnel maintenance and HR issues.
• Advise the Restaurant Room Manager and/or the Restaurants Manager of daily problems and needs; utilize all available resources to maximize profits.
• Complete daily reports including Daily Manager Report and any Incident Reports.
• Prepare necessary paperwork, ordering of supplies and equipment needed for an efficient customer oriented operation.
• Communicate regularly with associates and keep them informed on all Casino Activities and events.
• Act as a liaison between management and associates.
• Evaluate staff performance on a ninety (90) day and annual basis.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
• Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.
• Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.

Qualifications/Requirements

• Demonstrate leadership, fairness, and sensibility to the customers and employees.
• Possess ability to instill a sense of pride and personal responsibility in subordinates.
• Must be 18 years of age or older upon employment.
• High school Diploma or its equivalent required.
• Two-year Associate’s degree or Bachelor’s degree from a four-year college preferred.
• Minimum two (2) years food and beverage supervisory experience.
• Must have general knowledge of all phases of full service dining.
• Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills required.
• Must be computer literate, including a working knowledge of all Microsoft Office applications as well as restaurant automated systems.