Full Level Tax Specialist

About the Role

At ADP, we engage your unique talents and perspectives, welcoming your ideas on how to do things differently and better. The Full Level Tax (FLT) Specialist works with all Implementation Centers, Data Conversion Services, Financial Service Centers, and clients to ensure timely, efficient reconciliation and entry of quarterly and annual tax deposit information. FLT Specialists develop and maintain effective ADP/Client communications, utilizing ADP Full Level Tax (FLT) Smart Standards processes and tools to ensure client satisfaction and use of ADP Tax Filing Services. They ensure all Mid-Quarter Conversion / Mid-Year Conversion processes are completed accurately and on time, managing assigned client relationships with internal and external business partners to enhance the overall client experience.

Responsibilities

• Analyzes balances and reconciles client tax deposit and filing information with employee balance information, resolving any out-of-balance conditions by collaborating with clients, Financial Services Center Associates, and assigned Implementation Center Associates.
• Coordinates and reviews client documentation for client deposits and filings for all affected quarters.
• Proactively communicates balance issues, develops resolution plans, and notifies clients of any advice of debit as applicable.
• Provides internal business partners and clients with the status of Mid-Quarter and Mid-Year conversions.
• Utilizes Smart Standard FLT Process client communications and Quarterly Tax Verification letters to notify clients of current full-level tax status.
• Provides clients with Quarterly Wage and Tax Registers to ensure client information is recorded properly for W2 purposes.
• Uses current processes, tools, and systems to enter and submit current and prior quarter tax liability and tax deposit information.
• Utilizes proper tools and systems to record client status, update project milestones, and maintain client documentation in accordance with FLT Smart Standards updates.
• Ensures timely follow-up with clients and internal business partners.
• Provides technical expertise and guidance to less tenured FLT Implementation Specialists and may assist in their training.
• Makes recommendations regarding changes to training curriculum and/or new procedures to management or Implementation Team Leader (ITL) as appropriate.
• Attends and participates in training on ADP Payroll and Tax products; stays up to date on all new product rollouts and existing offerings that affect Full Level Tax.
• Continues to update knowledge through available resources to ensure familiarity with legislative changes in tax laws.
• May work on special projects or other duties as assigned.

Requirements

• Minimum of 1 year of experience in a service-oriented processing capacity.
• Associates Degree and/or equivalent experience required.

Preferred Qualifications

• Proven proficiencies in payroll, tax deposit, and tax reporting.
• Excellent communication skills with internal and external clients.
• Ability to manage multiple projects, set priorities, and effectively utilize resources.
• Ability to work well under strict time constraints, prioritize client issues, adapt quickly to changing needs, and remain flexible when priorities shift.
• Aptitude for detail, effective troubleshooting, and analytical skills.
• Proficiency in math/accounting principles preferred.
• Knowledge of PC, Windows, Internet, word processing, and spreadsheets required.
• Knowledge of ADP Payroll Systems preferred.

Pay

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. The compensation range is USD $18.56 - USD $34.66 per hour. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state, and local laws. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short- and Long-Term Disability
• Charitable Contribution Match
• Paid Holidays, Personal Days, and Vacation
• Paid Volunteer Time Off