Full Charge Bookkeeper (Non-Profit)

About the role

The successful candidate will lead a high-performing client support team in a fast-paced, data-driven environment. They will balance team leadership with hands-on client interactions.

Responsibilities

• Lead and mentor a team of client support specialists
• Manage client relationships and escalations
• Develop and implement service strategies to improve client satisfaction
• Collaborate with cross-functional teams to resolve complex issues
• Ensure adherence to company policies and procedures

Requirements

• Bachelor's degree in Business Administration, Communications, or related field
• Minimum 5 years of experience in client services or customer support
• Proven ability to manage and motivate a team
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities

Qualifications

• Experience with CRM systems
• Knowledge of industry best practices in client support
• Ability to work independently and as part of a team

Skills

• Exceptional customer service skills
• Strong organizational and time management skills
• Proficient in Microsoft Office Suite
• Ability to handle confidential information with discretion

Benefits

• Competitive salary package
• Paid time off
• Health, dental, and vision insurance
• Flexible work schedule
• Professional development opportunities

Pay

Salary range: $60,000 - $80,000 annually

Schedule

Full-time position, Monday through Friday, 8:00 AM - 5:00 PM