Full Case Handling Tech 1 Entry

About the role

Full Case Handling Tech 1 is responsible for managing and resolving customer cases efficiently.

Responsibilities

• Handle incoming customer inquiries and issues promptly and accurately.
• Resolve customer cases using company policies and procedures.
• Communicate effectively with customers via phone, email, and chat platforms.
• Document all interactions and escalate complex issues to supervisors as needed.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a customer service role.
• Strong problem-solving and communication skills.
• Ability to work independently and manage multiple tasks simultaneously.

Qualifications

• Proficiency in Microsoft Office Suite.
• Experience with CRM systems preferred.

Skills

• Excellent verbal and written communication skills.
• Customer service orientation.
• Technical aptitude.

Benefits

• Health insurance coverage.
• Flexible work schedule.
• Professional development opportunities.

Pay

$20 - $25 per hour based on experience.

Schedule

Monday through Friday, 8:00 AM - 5:00 PM.