Fulfillment Technician

About the Role

If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities, this role offers an extensive training program with both one-on-one and group training classes. You will have access to mentors from across the company to ensure your success. Field Technicians are provided with a company truck, all necessary tools, and uniforms (from hats to boots).

Responsibilities

• Install customer service drops or outlets in residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot, diagnose, and repair reception performance issues.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Proactively suggest upgrades of existing services and educate customers on their equipment.
• Perform additional duties as needed to support company goals and customer needs.

Requirements

• Valid driver’s license in the state you are applying and a good driving record.
• Flexibility to work overtime and on-call as needed.
• Strong problem-solving skills and ability to present solutions positively.
• Ability to work in small or confined areas, lift up to 80 lbs., work on a ladder, and endure all weather conditions.
• At least 3 months of customer service or related experience/training (or equivalent education).
• High school diploma or GED.
• Regular and predictable attendance.

Core Competencies

• Committed: Values each customer while working hard to retain their business and support communities.
• Helpful: Delivers support with expertise, respect, and empathy.
• Proactive: Anticipates customer needs and works to make interactions seamless and rewarding.
• Personal: Tailors communications and interactions to address customer needs and expectations.

Benefits

• Medical, dental, and vision plans (effective on the first day of employment).
• Life insurance (self, spouse, children).
• 20 days (about 4 weeks) of PTO per year (vacation, holiday, and personal/sick days).
• 401(k) with 100% company match (up to 5% of eligible compensation, starting on the first day).
• Group Legal plan with Identity Theft Protection.
• Tuition reimbursement (up to $5,250 in the first year; opportunity to earn credits toward an associate degree).
• Free cable and internet services for associates in serviceable areas.
• Annual community support and associate recognition programs.
• Advancement opportunities and a collaborative work environment.

Job offers are contingent upon passing background checks, drug screening, and reference checks. DOT-regulated positions require additional clearances, including a road test, driver’s record safety review, DOT physical, and past employer safety performance history.