Fulfillment Specialist, Salt Lake City

About the Role

The Verkada Team is seeking a Fulfillment Specialist to join our Fulfillment team in our Salt Lake City Office! We are looking for a self-starter to support our global Operations and Sales teams. This opportunity requires an experienced individual with excellent problem-solving abilities, high attention to detail, and a can-do attitude!

Responsibilities

• Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person.
• Process incoming orders, validate purchase order contents are accurate, and engage with our warehouses to ensure timely dispatch.
• Process incoming returns from our customers and the warehouse. This includes receiving, categorizing, and initiating the refurbishment process.
• Work with the larger operations (Global Operations, Supply Chain) team to support inbound and outbound shipments, escalations and exceptions.
• Collaborate with Finance on various returns / orders issues.
• Take on other projects and tasks to help support Verkada operations.
• Own the LTL Workflow by independently scheduling freight carriers, managing complex logistics, and mastering essential documentation like BOLs and SLIs.
• Protect daily shipping deadlines by proactively pivoting between tracks on your own to ensure all daily operational deadlines are met.
• Abide by team PTO blackout dates: last 3 days of the month and last 7 calendar days before end of quarter.

Requirements

• 2+ years minimum experience in a call center setting.
• 2+ years minimum experience in logistics coordination, with a heavy emphasis on domestic LTL/freight scheduling and documentation (BOLs).
• Email handling and order entry experience in high volume environment.
• Proficient with both written and verbal communication (email and phone). Knowledge of email etiquette is required.
• Ability to complete tasks and projects independently with minimal supervision, requiring self-discipline, self-motivation, and the ability to manage time effectively.
• Strong attention to detail, comfortable working in a fast-paced startup environment, and a team player with a positive attitude.
• Must be able to pass a customer service assessment.
• Proven ability to manage a daily workload with 90% autonomy. You don't just flag problems; you bring potential solutions to the table.
• Ability to maintain baseline speed and accuracy even as task complexity increases.
• Comfort navigating tech stacks (ERP, WMS, or logistics platforms) and investigating digital/physical data discrepancies.

Qualifications

• NetSuite and Salesforce experience (not required, but a plus).
• Experience with international shipping and Tax/VAT overrides (not required, but a plus).
• Bachelor's Degree preferred.

Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources.

• Healthcare programs that can be tailored to meet personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans.
• Nationwide medical, vision, and dental coverage.
• Health Savings Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax-saving options.
• Expanded mental health support.
• Paid parental leave policy & fertility benefits.
• Time off to relax and recharge through paid holidays, firmwide extended holidays, flexible PTO, and personal sick time.
• Professional development stipend.
• Wellness/fitness benefits.
• Healthy lunches provided daily.
• Commuter benefits.

Pay

Estimated Annual Pay Range: $48,000—$53,000 USD.

A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs).