Fulfillment Specialist, Salt Lake City

Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. With more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, and over $1 billion in annualized bookings, Verkada is at the center of the Physical AI revolution.

About The Role

The Verkada Team is seeking a Fulfillment Specialist to join our Fulfillment team in our Salt Lake City Office. We are looking for a self-starter to support our global Operations and Sales teams. This opportunity requires an experienced individual with excellent problem-solving abilities, high attention to detail, and a can-do attitude.

Responsibilities

• Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person.
• Process incoming orders, validate purchase order contents are accurate, and engage with our warehouses to ensure timely dispatch.
• Process incoming returns from our customers and the warehouse, including receiving, categorizing, and initiating the refurbishment process.
• Work with the larger operations (Global Operations, Supply Chain) team to support inbound and outbound shipments, escalations, and exceptions.
• Collaborate with Finance on various returns/orders issues.
• Take on other projects and tasks to help support Verkada operations.
• Own the LTL Workflow by independently scheduling freight carriers, managing complex logistics, and mastering essential documentation like BOLs and SLIs.
• Protect daily shipping deadlines by proactively pivoting between tasks to ensure all daily operational deadlines are met.
• Abide by team PTO blackout dates: last 3 days of the month and last 7 calendar days before end of quarter.

Requirements

• 2+ years minimum experience in a call center setting.
• 2+ years minimum experience in logistics coordination, with a heavy emphasis on domestic LTL/freight scheduling and documentation (BOLs).
• Email handling and order entry experience in a high-volume environment.
• Proficient with both written and verbal communication (email and phone). Knowledge of email etiquette is required.
• Ability to complete tasks and projects independently with minimal supervision, requiring self-discipline, self-motivation, and effective time management.
• Strong attention to detail, comfortable working in a fast-paced startup environment, and a team player with a positive attitude.
• Must be able to pass a customer service assessment.
• Proven ability to manage a daily workload with 90% autonomy. You don't just flag problems; you bring potential solutions to the table.
• Ability to maintain baseline speed and accuracy even as task complexity increases.
• Comfort navigating tech stacks (ERP, WMS, or logistics platforms) and investigating digital/physical data discrepancies.

Qualifications

• NetSuite and Salesforce experience (a plus).
• Experience with international shipping and Tax/VAT overrides (a plus).
• Bachelor's Degree preferred.

Benefits

• Healthcare programs tailored to meet personal health and financial well-being needs, with premiums 100% covered for the employee and 80% for family premiums.
• Nationwide medical, vision, and dental coverage.
• Health Savings Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax-saving options.
• Expanded mental health support.
• Paid parental leave policy & fertility benefits.
• Paid holidays, firmwide extended holidays, flexible PTO, and personal sick time.
• Professional development stipend.
• Wellness/fitness benefits.
• Healthy lunches provided daily.
• Commuter benefits.

Pay

Estimated Annual Pay Range: $48,000—$53,000 USD (comprised of base compensation and commissions, if applicable).

You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role at this time.