Fulfillment Specialist

Role Summary

The Fulfillment Specialist position in a fulfillment center is a general labor position that reports to a Fulfillment Center Supervisor and/or Manager. Responsibilities include all vendor compliance duties including answering email dispositions, maintaining T-SKU logs, and working client VAS.

Responsibilities

• Check and document the work of others according to established guidelines.
• Maintain cycle count and quality assurance programs.
• Ability to understand inventory knowledge to make sound decisions on the cancellation of customer orders.
• Reconcile and report any audit discrepancies.
• Proactively seek out improvements in processes.
• Prepare and submit reports to track daily, weekly, and monthly metrics as assigned.
• Ability to understand and work with Android equipment.
• Support and maintain the company quality management system and programs.
• Responsible for auditing no less than the prescribed percentage of inbound and outbound shipments daily.
• Work overtime as deemed necessary by management.
• Assist in the daily sanitation of assigned area to insure an efficient, safe and hazard free production environment.
• Absorb and assist other members of the FC team, in any way possible, as determined by FC management and supervisors.
• Meet or exceed company standards on attendance, punctuality, conduct, safety, and security.
• Flexibility to adapt to a changing environment and changes in procedures.
• Ability to decipher the process of mis-shipments to clients.
• Ability to work within Microsoft Office.
• Research of non-compliant customer returns.
• Ability to communicate well with clients.
• Must be cross trained in an additional department.
• Train on and follow standard operating procedures.
• Locate and recognize barcodes on client products.
• Use functions of the RF Android for the purpose of put away, replenishment, picking, and sorting functions.
• Induct product into sortation process of the tilt tray sorter and PTL.
• Identify proper package type for packing process.
• Corrugate or bags based on client specifications.
• Follow safety guidelines when working around conveyor or pick carts.
• Loading trucks by hand, using conveyance, pallet jacks or PIT as required.
• Perform routine value-added services based upon client.
• Additional Responsibilities: Cross-training on other client and fulfillment processes. Training new hires as needed. Working as directed by lead or supervisors.

Qualifications

• One to two years related experience and/or training in warehousing or distribution operations; or equivalent combination of education and experience.
• Manhattan WMS experience preferred.
• Good problem-solving skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Must adhere to facility requirements regarding the handling of specific products and the reporting of illness. This includes personal hygiene standards, such as frequent hand washing, the storage of lunches / personal items, food in the work area and the wearing of clothes that are free from soil contaminants and holes.
• Good oral, written communication, interpersonal interaction and social skills.
• Must be able to potentially lift up to 50 lbs.