Fulfillment Specialist

About the role

We are seeking a talented individual to join our Fulfillment team, part of our risk business at Marsh. This is a hybrid role that has a requirement of working at least three days a week in the office. The Fulfillment team supports clients’ day-to-day surety and bonding needs by coordinating information exchange between clients and underwriters, securing timely approvals and issuance, and ensuring accurate delivery of requested bonds. In this role, you will help manage the administrative service delivery lifecycle (issuance, modifications, renewals/cancellations, invoicing, and records management) while maintaining a high level of client service.

Responsibilities

• Manage clients’ daily bonding needs, including receipt and review of bond requests, facilitating required information exchange between clients and underwriters, and ensuring timely approvals, issuance, and delivery of requested bonds.
• Maintain ongoing communication with clients and their underwriters to ensure a high level of customer service.
• Manage challenging issues and surety-related matters for clients, leveraging Client Advisory resources when necessary.
• Manage administrative service delivery functions including bond issuance, modifications, renewals and cancellations, invoicing, collections, electronic files and database management, and other related activities.

Requirements

• Bachelor’s degree or equivalent work experience.
• Strong surety experience in a risk management or brokerage capacity.
• P&C license required, or ability to obtain.