Fulfillment Specialist

Duties and Responsibilities

• Execute the fulfillment process and ensure quality control by verifying that all orders contain the correct products, meet quality standards, and are accurately shipped.
• Collaborate with the Customer Service and Sales teams to prioritize orders by urgency and shipping deadlines, ensuring high-priority orders are processed promptly.
• Personalize products according to customer specifications using various customization techniques.
• Facilitate inventory transfers between locations, including the transfer of product customization items.
• Maintain inventory levels, working with the Fulfillment Supervisor to ensure adequate stock of products and customization materials, and prevent out-of-stocks.
• Perform regular inventory counts, reconcile discrepancies, and maintain accurate records of inventory movements and adjustments.
• Inspect products for defects and verify that all orders contain the correct items and meet quality standards.
• Conduct final checks to ensure orders are complete and accurate.
• Prepare and package orders for shipment, ensuring products are securely packed.
• Generate shipping labels and documentation, selecting appropriate shipping methods.
• Cook with shipping carriers to schedule pickups and track shipments.
• Support continuous improvement initiatives to optimize the fulfillment process.
• Participate in training sessions to stay current with new processes and technologies.
• Maintain high-level communication with the customer service, sales, and fulfillment teams to deliver Best-in-Class Customer Service.
• Absorb and resolve any order-related issues or customer complaints in a timely manner.

Qualifications

• HS Diploma/GED required and 2 years of experience in a retail sales/merchandising or similar environment preferred.
• Strong organizational, time management and problem-solving skills with the ability to multitask and meet time sensitive deadlines.
• Experience working with Shopify a plus.
• Excellent attention to detail, thoroughness and accuracy.
• Self-starter with the ability to work both independently and as part of a team, exhibiting a strong sense of teamwork.
• Best in class customer service skills with the ability to communicate effectively with both internal teams and customers.