Fulfillment Specialist

About the Role

We are seeking a highly organized and proactive Order Fulfillment Specialist to join our team and take charge of maintaining relationships with our customer pipeline while driving revenue growth.

Responsibilities

• Conduct post-fulfillment surveys and communication to ensure customer satisfaction.
• Implement and maintain a structured communication plan, including 30-60-90 day and ongoing communication with sold customers.
• Offer products and services during monthly check-ins, responsible for generating new Monthly Recurring Revenue (MRR).
• Manage contract renewals as customer contracts expire, ensuring retention and customer satisfaction.
• Increase fulfillment rates by managing orders from inception to completion/installation.
• Efficiently enter orders into the back-office system, ensuring accuracy and timeliness.
• Set milestones and proactively reach out to suppliers for updates to ensure timely delivery and installation.
• Utilize SMS/email systems to send reminders to customers regarding milestone updates.
• Proactively resolve cancellations by addressing customer concerns and finding solutions to retain their business.
• Refer customers back to the sales team to pivot to a new solution when necessary.

Requirements

• Strong communication skills, both verbal and written.
• Excellent organizational and time management skills.
• Proficiency in using CRM software and project management tools.
• Ability to work independently and collaboratively in a fast-paced environment.
• Problem-solving skills and ability to think creatively to find solutions.

Qualifications

• Experience in sales or customer relationship management is a plus.

Benefits

• Healthcare: Low-cost, competitive health coverage (domestic partners included) with employer-paid counseling services.
• 401(k) Matching: Enjoy 401(k) matching after just two months of employment, with employer matching starting at ~3%.
• Lifestyle Spending Stipends: Access an employer-paid spending account for physical, financial, and emotional wellbeing expenses.
• Flexible Time Off: Competitive time-off balances that accrue weekly, just like your paycheck. (Paid weekly.)
• Parental Leave: 2 weeks of paid parental leave during the first year and up to 9 weeks after one year of employment.
• Paid Holidays: Generous paid holidays plus additional flex holidays to celebrate cultural diversity.
• Life Insurance: Comprehensive employer-paid life insurance covering dependents and spouses.
• Employee Resource Groups (ERGs): Join groups fostering connections, celebrating diversity, and providing a supportive community.

Schedule

This role is remote-first, with a hybrid requirement for team members located within a 50-mile radius of our Salt Lake City, Utah office. For locals, expect in-office collaboration on Tuesdays and Thursdays, with Wednesdays designated as a flex day based on team and manager needs. Remaining workdays are remote, depending on role requirements.

Company Values

• Create Community
• Learn & Grow
• Embrace Opportunity
• Act Like An Owner
• Respect Every Person