Fulfillment Operations Team Leader

Starting pay range: $24.00 – $26.00 per hour. Full pay range: $24.00 – $40.80 per hour. Pay is based on labor markets, education, work experience, and certifications.

About the role

As a Fulfillment Operations Team Leader, you enable a consistent experience for guests by ensuring products are picked, prepped, packed, sorted, and shipped safely, efficiently, and effectively. This role provides opportunities to build and develop skills for a career, including guest service, retail business fundamentals, workload planning, process improvements, and team leadership.

Responsibilities

• Consistently deliver guest experience commitments to create an easy, inspiring, and friendly experience.
• Train and hold team members accountable for guest experience and operational standards.
• Review guest, financial, and team outcome metrics to identify opportunities, improve execution, and celebrate wins.
• Lead fulfillment goals, support sales growth, and contribute to total store profitability.
• Utilize workload planning tools to ensure scheduled tasks and orders meet delivery, freshness, and service standards.
• Evaluate fulfillment reporting to identify gaps and develop resolution plans.
• Create daily plans for your team with direction from your leader.
• Enable efficient delivery to guests by leading pickup and ship-from-store workload.
• Evaluate and recommend candidates for open positions; develop a guest-centric team.
• Establish clear goals around quality, accuracy, and timeliness; hold team members accountable.
• Close training gaps through coaching conversations.
• Ensure the team follows food safety guidelines and selects fresh items for guests.
• Order and stock supplies in partnership with your leader.
• Follow safe and secure training and processes; assume store-level leadership on duty (LOD) responsibilities as needed.
• Demonstrate inclusivity by valuing diverse voices, being authentic, respectful, and creating equitable experiences.
• Lead a culture of ethical conduct, safety, and compliance; model and recognize safe behaviors.
• Support merchandise protection strategies, including ordering, storage, and application.
• Address store emergency and compliance needs; support guest services like back-up cashier, order pick-up, and Drive Up.
• Occasionally perform other duties based on business needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Previous retail experience preferred but not required.
• Ability to lead and hold others accountable.
• Willingness to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Access all areas of the building to respond to guest or team member issues.
• Interpret instructions, reports, and information accurately.
• Handle cash register operations as needed.
• Climb up and down ladders.
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving up to 44 pounds without assistance.
• Operate handheld scanners, frequency devices, and other technology equipment.
• Flexible work schedule (e.g., nights, weekends, holidays) and reliable, prompt attendance.

Benefits

• Comprehensive health benefits (medical, vision, dental, life insurance, and more) for eligible team members and dependents.
• 401(k) retirement plan.
• Employee discount.
• Short-term and long-term disability coverage.
• Paid sick leave, national holidays, and vacation.