Fulfillment Operations Team Leader

About the role

As a Fulfillment Operations Team Leader, you will lead a team that picks, preps, packs, sorts, and ships products safely, efficiently and effectively to deliver convenience and quality for our guests. You'll help build a guest-first culture and gain experience in retail business fundamentals, inventory management, guest shopping patterns, pricing and promotions strategies, process improvements, and leading hourly team members.

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience
• Ensure every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution; celebrate wins and drive results that deliver outcomes and elevate the guest experience
• Demonstrate a service culture that prioritizes the guest service experience; model, train and coach expectations to deliver the service standard
• Lead your team and drive fulfillment goals; understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability
• Utilize workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet delivery, freshness, and service standards
• Review all fulfillment reporting to identify gaps and develop a plan to resolve; with direction from your direct leader, create daily plans for your team
• Be an expert of operations, accuracy, process and efficiency; enable efficient delivery to our guests by leading pickup and ship from store workload
• Evaluate and recommend candidates for open positions and develop a guest-centric team; support your direct leader in their onboarding
• With your direct leader, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations; close any training gaps through coaching conversations
• Ensure the team is following food safety guidelines and selecting fresh food items for guests
• Ensure supplies are ordered timely and stocked; partner with your direct leader for ordering
• If applicable, as a key carrier, follow all safe and secure training and processes
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
• Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately
• Model the execution of physical security processes in order to enhance the instore security culture; support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
• Address all store emergency and compliance needs
• Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
• All other duties based on business needs

Qualifications

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Learn and adapt to current technology needs
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Accurately handle cash register operations as needed
• Climb up and down ladders
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary

Pay

The starting pay range for this position per hour is $21.50 – $23.50. The full pay range for this position per hour is $21.50 – $36.55. Pay is based on several factors which vary based on position, including labor markets and in some instances may include education, work experience and certifications.

Benefits

• Comprehensive health benefits and programs (may include medical, vision, dental, life insurance and more) for eligible team members and their dependents
• 401(k)
• Employee discount
• Short term disability
• Long term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits. Learn about benefits eligibility for this role at https://tgt.biz/BenefitsForYou_C.