Fulfillment Operations Agent

About the role

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. StubHub is growing and looking for people who want to help us shape how millions buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and, most importantly, a culture of winning. We are a global organization looking for champions of innovation and change. We’re looking for a resourceful, technically minded problem solver to join our Fulfillment team. In this role, you’ll investigate ticket delivery issues across multiple systems, troubleshoot problems when something goes wrong, and help ensure buyers receive the right tickets in time for their event. Many of the tools and workflows you’ll use are unique to StubHub, so prior ticketing experience isn’t required. We’re looking for someone who learns new systems quickly, enjoys figuring out how things work, recognizes patterns, and is comfortable finding solutions when there isn’t always a step‑by‑step answer. About The Team StubHub’s Transaction Operations organization is responsible for the buyer experience from purchase through event entry. Within Transaction Operations, the Fulfillment team focuses specifically on successful ticket delivery. You’ll work across several queue‑based workflows involving mobile transfers and other fulfillment methods. The work can be time‑sensitive, particularly as events approach, so the team relies on people who can balance speed with accuracy, take ownership of an issue, and recognize when they’ve reached a blocker that needs to be escalated.

Responsibilities

• Investigate and troubleshoot ticket delivery and mobile transfer issues across multiple systems and workflows.
• Identify where fulfillment failures are occurring and work through potential solutions to get tickets successfully delivered to buyers.
• Manage queue‑based work and prioritize time‑sensitive cases while maintaining accuracy and attention to detail.
• Learn and navigate StubHub‑specific tools and processes used to track, troubleshoot, and complete ticket delivery.
• Manage incoming mobile transfers across external ticketing platforms such as Ticketmaster, AXS, SeatGeek, Live Nation, and others.