Fulfillment Lead

About the role

At The Bernard Group, a 1,000‑person visual merchandising company that is 100 % employee‑owned, you will work as a Fulfillment Lead in Shakopee, MN. The company leads the retail industry in design and production using sustainable materials, and offers a generous paid‑time‑off benefit that increases with tenure.

Responsibilities

• Process outbound customer orders
• Work closely with manager and other shift leadership in prioritizing and directing department workflow
• Ensure assembly integrity through continuous monitoring of departmental processes
• Maintain appropriate levels of supplies to meet production requirements
• Monitor issues and receipts for work orders
• Complete and quality‑check each job according to ticket specifications, producing quality work
• Help the Fulfillment Manager determine headcount in the area to adjust for work volumes
• Learn existing equipment and train and learn on new equipment
• Troubleshoot production problems to ensure productivity and quality standards are met
• Perform miscellaneous projects and complete various tasks as requested by management

Requirements

• High school diploma, GED, or equivalent work experience
• Minimum of 3‑5 years of experience in the printing industry
• Ability to lift 50 lbs. on a regular basis

Skills

• Thorough and organized approach to work
• Pay close attention to details on every project
• Basic computer skills
• Self‑motivated, fast learner, and shows initiative to seek out customer and corporate needs
• Complete projects accurately within deadlines while meeting Company and Customer quality standards
• Apply effective time management and self‑management skills
• Understand and maintain the confidential nature of company, employee, and customer information
• Able to quickly move from one project to another while dealing with very stressful deadlines
• Flexible to change
• Able to communicate effectively, both verbally and in writing
• Strong interpersonal skills, including demonstrated listening skills and the ability to present ideas concisely and effectively internally and externally
• Willing to admit when you make a mistake
• Fiercely loyal to customers and team
• Trustworthy, reliable, and easy to get along with
• Enthusiastic and eager to take on new challenges
• Adaptable and willing to wear whatever hat gets