Fulfillment Coordinator (Day Shift | Mon-Fri)

About the role

As a Fulfillment Coordinator at Batesville, you will manage the end-to-end process of administrative and functional area order fulfillment. This includes ensuring all sales rep aids, customer literature, merchandising price signs, and other internal/external documents are printed, ordered, packed, and shipped accurately and efficiently. You will also oversee the company’s mail service and collaborate cross-functionally with administrative, sales, marketing, finance, legal, and facilities teams. Additionally, this role supports marketing materials by performing basic production-level updates and maintaining standardized assets.

Responsibilities

• Order Processing: Receive and process orders from marketing, sales, customers, or other functional areas.
• Printing/Ordering and Packing: Support external ordering and internal printing of materials, ensuring correct packing for shipment.
• Marketing Production Support: Partner with the Brand & Communications team to prepare files for print, coordinate revisions, and ensure accuracy of branded assets.
• Shipping Coordination: Arrange timely and accurate shipping of orders, working with logistics providers for pickups and deliveries.
• Inventory Management: Maintain and update inventory for stocked materials, literature, and supplies.
• Quality Control: Ensure all ordered or printed materials meet quality standards before packing and shipping.
• Customer Service: Handle internal and external customer inquiries appropriately.
• Basic Graphic Design Support: Assist with simple design updates, including editing templates, updating sales literature, modifying pricing sheets, and supporting minor creative requests using brand guidelines.
• Record Keeping: Maintain detailed records of orders, inventory levels, and shipping details.
• Mail Service Management: Support company mail services, including incoming/outgoing mail and special departmental mailings.
• Template & Asset Management: Maintain and organize standardized templates, sales materials, and print-ready assets for consistency and version control.
• Process Improvement: Identify and implement strategies to improve efficiency and accuracy in the fulfillment process, including streamlining manual processes and reducing turnaround time.
• Volume & Workflow Management: Manage fluctuating order volumes and prioritize work to meet service expectations.
• Other duties as required.

Requirements

• High school diploma or equivalent; a degree in Business, Logistics, or a related field is a plus.
• 1-3 years of experience in fulfillment, logistics, or a similar role.
• Strong organizational and time management skills.
• Basic proficiency in Adobe Creative Suite (InDesign, Illustrator, or similar) for editing existing materials.
• Excellent written and verbal communication skills.
• Proficiency in MS Office, Adobe, and JDE.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy.
• Problem-solving abilities.
• Knowledge of shipping and logistics processes.
• Ability to multitask and manage multiple orders simultaneously.

Nice to Haves

• Familiarity with print production processes and file preparation.

Physical Requirements

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear.
• Occasionally required to crouch or lift items as heavy as 25 lbs.
• May require the ability to see with clarity at both near and far distances.

Benefits

• Immediate eligibility for comprehensive medical, dental, and vision insurance, as well as prescription coverage.
• Short-term disability and Employee Assistance Program (EAP).
• Generous 401K matching program.
• Paid time off.
• Opportunities for development and advancement.

Pay

The expected pay for this role is $19.00 - $24.00 per hour. Actual compensation will be based on qualifications, skills, experience, and location.

About Batesville

A recognized leader in the death care industry in North America, Batesville is committed to helping families honor the lives of those they love. Named one of the Most Trustworthy Companies in America by Newsweek for three consecutive years, Batesville reflects a commitment to quality, integrity, and trust. With over 115 years of experience, Batesville provides a comprehensive portfolio of burial and cremation products, memorialization offerings, merchandising systems, and technology solutions.

At Batesville, associates are the strongest asset, and the company fosters a culture of achievement underpinned by five core values: individual worth and integrity, excellence in execution, spirit of continuous learning and improvement, courage, and customer focus and partnership. Batesville emphasizes development, customer-first values, community engagement, and fun workplace activities.