Fulfillment Center Supervisor - Outbound (Shift: 12:00 PM - 8:30 PM)

About Us

As one of the nation’s largest suppliers of appliance and HVAC parts, we believe in building a team that feels more like family. At Encompass, we serve businesses and consumers through our B2B and B2C divisions, helping repair technicians, manufacturers, home warranty providers, and DIYers get the parts they need—fast and securely. As Parts Town Home, we’re part of the Parts Town family, bringing innovation, exceptional service, and a commitment to a safe and efficient work environment in the residential parts space.

We value people who live our core values, prioritize customer service, and embrace enthusiasm, integrity, and change—all while keeping safety at the heart of everything we do. We’re proud to be recognized for our growth and innovation and are always looking for driven team players ready to roll up their sleeves and help maintain a culture where safety and excellence go hand in hand.

About the Role

The Warehouse Outbound Supervisor oversees the daily operations of the outbound department within our 150,000 square foot, state-of-the-art fulfillment center. This role ensures customer orders are accurately picked, packed, and prepared for shipment in a timely and efficient manner. The Outbound Supervisor leads a team of warehouse associates, enforces safety standards, and drives productivity to meet performance goals.

Responsibilities

• Supervise and coordinate the activities of the pick, pack, and shipping teams to ensure timely and accurate order fulfillment.
• Monitor employee performance, provide coaching, and conduct training to maintain high productivity and quality standards.
• Ensure adherence to company policies, safety procedures, and quality control standards.
• Collaborate with warehouse leadership and other departments (receiving, inventory, etc.) to optimize workflow and resolve operational issues.
• Maintain an organized and clean work environment in the picking area.
• Monitor and report on productivity, error rates, and order accuracy; implement corrective actions as needed.
• Assist in developing and implementing continuous improvement initiatives to increase efficiency.
• Schedule labor and manage timekeeping for team members to ensure adequate staffing during shifts.
• Investigate and resolve inventory discrepancies or order issues related to picking.
• Promote a positive, team-oriented culture and support employee engagement.

Requirements

• High school diploma or GED required; associate degree or relevant coursework in supply chain or logistics is a plus.
• 2+ years of experience in warehouse operations, with at least 1 year in a lead or supervisory role.
• Experience with warehouse management systems (WMS) and RF scanning equipment.
• Strong organizational and problem-solving skills.
• Effective communication and leadership abilities; proficiency in English (verbal and written).
• Ability to work in a fast-paced environment and manage multiple priorities.
• Knowledge of OSHA safety standards and best practices in warehouse operations.
• Flexibility to work various shifts, including weekends or holidays, as needed.
• Ability to lift up to 50 lbs. regularly and stand/walk for extended periods.
• Comfortable working in varying warehouse temperatures and conditions.
• Manual dexterity to operate warehouse equipment and tools.
• Experience with Lean or Six Sigma methodologies is helpful.
• Forklift certification preferred.

Schedule

Monday – Friday, 12:00 PM – 8:30 PM, with occasional overtime and weekends as needed.

Benefits

• Health, dental, and vision insurance.
• 401(k) with company match.
• Employee assistance programs.
• Paid time off, paid holidays, and paid parental leave.
• Professional development opportunities.
• Team member appreciation events and recognition programs.
• Casual dress code.
• Team member discounts on merchandise and special deals with suppliers.
• Free Nike Air Zoom Pegasus running shoes for each team member.
• Free lunch through team BBQs or catered meals.
• Referral bonus program.
• Forklift training programs.
• On-demand pay options: Access your pay as you earn it.
• High-energy music throughout the warehouse.

Pay

The hourly range for this role is based on qualifications, experience, and geographical location. Encompass is a pay-for-performance company, and some roles offer a production bonus in addition to base pay.