Fulfillment Center Clerk, Returns

About Cozey

At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward — to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.

About the role

Reporting to the Fulfilment Center Manager, the Fulfilment Center Clerk, Returns supports the day-to-day processing of returned furniture products. This role is hands-on and focused on accuracy, efficiency, and quality, ensuring returned items are inspected, processed, and handled according to Cozey’s standards. The Clerk works closely with warehouse teammates and cross-functional partners to support smooth returns operations and a positive customer experience.

Responsibilities

• Receive, unload, and inspect returned furniture to ensure accuracy and compliance with quality standards.
• Process returns through inspection, restocking, and product disposition (BIS, refurbish, donate, or dispose) following established procedures.
• Accurately document return outcomes and flag quality or product issues to the appropriate teams.
• Assist with organizing inventory, storage optimization, and maintaining accurate stock records.
• Maintain a clean, safe, and organized returns workspace at all times.
• Support order preparation when needed (picking, labeling, staging).
• Collaborate with Warehouse Operators, Logistics, and Customer Happiness teams to resolve return-related issues.
• Follow SOPs and contribute suggestions for process improvements and efficiency.
• Perform other related warehouse and fulfilment tasks as required.

Requirements

• 1–2+ years of experience in a warehouse, distribution centre, or logistics environment.
• Ability to work physically for extended periods (standing, lifting up to 49 lbs / 22 kg, working in variable temperatures).
• Strong attention to detail and ability to follow multi-step processes consistently.
• Comfort working with inspections, quality checks, and basic documentation.
• High school diploma or equivalent.

Qualifications

• Experience in quality control, returns processing, or furniture handling is a plus.
• Experience in small teams or start-up environments is a plus.

Benefits

• Competitive hourly wage + applicable shift premiums.
• 40 hours/week with paid overtime.
• Monday to Friday shifts (day and evening options depending on location).
• Benefits starting after 3 months.
• Growth opportunities in a fast-growing, customer-focused start-up.
• A welcoming, inclusive environment where ideas are encouraged and valued.