Fulfillment Associate - Onsite

Job Description

100% onsite OT possible when needed, 1-3 hours
Essential Duties and Responsibilities:

• Receive, prepare, batch, and scan documents delivered via multiple methods in CLC's capacity as Registered Agent provider
• Interact professionally with process servers, sheriffs, and other individuals delivering legal documents to CLC offices
• Collaborate directly with internal customers to deliver timely and accurate service of process
• Identify issues requiring escalation and route them to the appropriate support or resolution teams
• Utilize internal systems and tools (e.g., ARROW), scanning technologies, and dashboards to process and track work
• Adhere to Service of Process standard operating procedures and compliance requirements
• Consistently meet established productivity, quality, and timeliness performance metrics

Skills

• Document processing and records management
• Strong attention to detail and accuracy
• Knowledge of Service of Process procedures (preferred)
• Proficiency with scanning equipment and workflow systems
• Ability to learn and navigate internal tools and dashboards
• Problem identification and escalation judgment
• Collaborative teamwork and internal customer service skills
• Time management and ability to meet performance metrics
• Clear verbal communication and professional interpersonal skills

Requirements

• Qualifications: High school diploma or equivalent required, additional education in legal/operations workflows preferred
• Experience in document processing, administrative operations, or records management preferred
• Ability to accurately prepare, scan, and track documents
• Comfort learning and using internal systems, tools, and dashboards
• Strong attention to detail and quality focus
• Ability to meet productivity, quality, and timeliness metrics
• Sound judgment in identifying and escalating issues
• Strong teamwork and internal customer service skills
• Professional communication and time-management abilities
• Ability to lift up to 30 lbs