Fulfillment Associate - Boynton Beach, FL

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services, enabled by a vertically integrated platform that spans diagnosis, medication delivery, and ongoing care. Since 2017, Ro has helped millions of patients in nearly every U.S. county, including 99% of primary care deserts, and has earned over 20 workplace honors from Fortune, Great Place to Work, and PEOPLE since 2021.

About the role

As a Fulfillment Associate, you will play a key role in the day-to-day operations of our Boynton Beach fulfillment facility, focusing on shipping outbound orders. You will accurately pack and prepare orders for shipment, ensuring timely and efficient delivery to patients. You will also support inbound shipments, assist with inventory replenishment, and occasionally operate pallet jacks to move materials throughout the facility while maintaining a clean, safe, and organized workspace.

Responsibilities

• Package and ship outbound patient orders accurately and efficiently in accordance with company SOPs
• Prepare shipments, including building boxes and assembling packaging materials, to meet delivery expectations
• Assist with the receipt and organization of incoming inventory from the warehouse as needed
• Occasionally operate manual pallet jacks to move materials and support workflow across the facility
• Maintain accurate inventory levels through proper stocking and organization practices
• Monitor supply levels during daily operations and communicate low stock to team leads or management
• Replenish fulfillment inventory to ensure packing stations remain stocked and operational
• Maintain a clean, safe, and organized workspace across all fulfillment areas
• Collaborate with team members to meet daily shipping targets and operational deadlines
• Follow established workflows and safety protocols to ensure quality and productivity standards
• Communicate clearly and effectively with team members to support smooth day-to-day operations
• Perform additional fulfillment and warehouse tasks as assigned by supervisors or team leads

Requirements

• Strong attention to detail with a focus on accuracy in packing and shipping outbound orders
• Ability to follow established SOPs and safety protocols while maintaining a clean, organized workspace
• Comfortable working in a fast-paced, high-volume fulfillment environment with shifting priorities
• Effective communication skills and the ability to collaborate with team members to meet daily shipping goals
• Willingness to learn, take direction, and support both outbound and inbound operations as needed
• Proactive, dependable, and team-oriented mindset with a strong sense of accountability
• Dependable and punctual, with a strong work ethic
• Ability to stand for long periods, bend at the waist and knee, and occasionally lift up to 50 lbs

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

Pay

The hourly rate for new hires in this position is $17, plus a benefits package.

Schedule

Ro supports flexibility to work anywhere in the United States. For team members in the tri-state (NY) area, in-person collaboration at HQ is required on Tuesdays and Thursdays. For those outside the tri-state area, in-person collaborations occur throughout the year (e.g., during team on-sites).