Fulfillment Associate

Responsibilities

• Fulfill orders for internal and external customers by scanning and processing documents.
• Aids process servers in completing service for CT’s Registered Agent function.
• Researches legal documents.
• Resolves or escalates issues.
• Follows requests through to completion.
• Communicates progress to customers and internal teams.
• Navigates quickly between multiple processing systems and databases.
• Contributes to customer satisfaction and organizational success.
• Participates in process improvement programs, best practices, and occasional special projects.
• Processes state and customer documents following established standard operating procedures using proprietary and Microsoft suite applications.

Qualifications

• Education: High School diploma or equivalent. Prefer some college.
• Experience: 1+ years customer service experience. Prefer experience in retail, hospitality, or office environment.
• Good typing skills (30 wpm.).
• Experience with ERP systems and databases preferred.