Fueling Operations Support Manager - REMOTE

Provides technical and customer support for fueling facilities, including preventative maintenance, service, inspections, repairs, projects, and environmental compliance across transportation, retail, commercial, industrial, institutional, and agricultural industries. Interacts with stakeholders such as Authorized Service Contractors, Environmental Engineers, internal teams, manufacturers, and facility/corporate customer personnel. Resolves complex assignments and leads by example in Ryder Fuel Service operations.

Responsibilities

• Analyze and troubleshoot fueling systems (UST/AST alarm monitoring, Automatic Tank Gage (ATG), interstitial, probes, sensors, spill buckets, sumps, Turbine Transfer Pumps (STP), Under Dispenser Containment (UDC), DEF systems, dispensers, piping, tank cleaning, filters) to develop custom solutions for customers, including complete repair or replacement.
• Ensure work order timelines and priorities are met using a work order management system to prioritize and analyze customer service needs.
• Provide clear, effective, and consistent communications/updates to customers, databases, and other stakeholders.
• Establish processes and tools to proactively prevent Notices of Violation; support customer service needs related to Notices of Violation and ensure facility compliance schedules are met.
• Identify and resolve potential compliance issues proactively; escalate for legal compliance assistance when necessary.
• Obtain, review, and approve repair quotes; support construction/capital projects under the guidance of an environmental project engineer.
• Run ad-hoc reports and build basic reports using information from multiple systems and databases.
• Monitor and report on individual KPIs.
• Develop, support, and implement policies, SOPs, procedures, BMPs, and other documents for internal and/or external stakeholders as assigned.
• Work weekends, stay late, or adjust work schedules as necessary to meet business needs.
• Perform other duties as assigned.

Requirements

• High School diploma or GED required; Bachelor’s degree in Business or related field preferred.
• Five (5) or more years of fuel system and/or facility maintenance management and/or environmental compliance industry experience.
• One (1) to three (3) years of experience in direct responsibility for customer relationship-building.
• In-depth understanding of fueling systems (UST/AST alarm monitoring, ATG, interstitial, probes, sensors, spill buckets, sumps, STP, UDC, DEF systems, dispensers, piping) and downstream fueling systems.
• Proficient in Microsoft Office environment, including advanced Excel pivot tables.
• Obtain knowledge, continuous training, and/or maintain 2 to 3 relevant certifications (e.g., compliance-related, ICC, AB Operator, Gasboy, INCON, FFP, Six Sigma, Project Management).
• Travel: 1-10%.
• Agreement to abide by Ryder Telecommuting and Permanent Remote Work Agreement(s) and Policies for the duration of remote work.

Skills

• Problem-solving and ability to independently assess situations, determine appropriate solutions, and take action.
• Strong verbal and written communication skills; ability to communicate effectively with stakeholders, contractors, and customers.
• Ability to create and maintain professional relationships at all organizational levels.
• Ability to tailor messaging for diverse audiences and stakeholders.
• Ability to work independently and as part of a team; maintain progress in challenging circumstances.
• Strong technical aptitude in electronics, mechanical systems, and downstream fueling systems.
• Ability to assess situations, gather multiple perspectives, and identify key issues.
• Technical reasoning to evaluate strengths and weaknesses of solutions and troubleshoot systems holistically.
• Leadership and team orientation; support a culture of stability, inclusiveness, and resilience.
• Advanced proficiency in Microsoft Office, including Excel pivot tables.

Pay

Salaried position with a pay range of $75,000.00.

Benefits

• Comprehensive health and welfare benefits for full-time positions, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.