Fueling Operations Support Manager - REMOTE

About the role

A Fueling Operations Support Manager provides technical and customer support for fueling facilities, including preventative maintenance, service, inspections, repairs, projects, and environmental compliance. This role serves transportation, retail, commercial, industrial, institutional, and agricultural industries and involves interaction with stakeholders such as Authorized Service Contractors (ASC), Environmental Engineers, internal teams, manufacturers, and facility and corporate customer personnel. The position requires ownership of complex assignments and leadership in Ryder Fuel Service operations.

Responsibilities

• Analyze and troubleshoot various fueling systems (UST/AST alarm monitoring, Automatic Tank Gage (ATG), interstitial, probes, sensors, spill buckets, sumps, Turbine Transfer Pumps (STP), Under Dispenser Containment (UDC), DEF systems, dispensers, piping, tank cleaning, filters) to develop custom solutions for customers, including complete repair or replacement solutions.
• Ensure work order timelines and priorities are met using a work order management system to prioritize and analyze customer service needs.
• Provide clear, effective, and consistent communications/updates to customers, databases, and other stakeholders.
• Establish processes and tools to proactively prevent Notices of Violation; support customer service needs related to Notices of Violation and ensure facility compliance schedules are met.
• Identify and resolve potential compliance issues proactively; escalate for legal compliance assistance when necessary.
• Obtain, review, and approve repair quotes; support construction/capital projects under the guidance of an environmental project engineer.
• Run ad-hoc reports using information from multiple systems and databases; build basic reports from these systems.
• Monitor and report on individual KPIs.
• Develop, support, and implement policies, SOPs, procedures, BMPs, and other documents for internal and/or external stakeholders as assigned.
• Work weekends, stay late, and/or adjust work schedules to meet business needs.
• Work remotely as required, adhering to Ryder’s Telecommuting and Permanent Remote Work Agreement(s) and Policies.
• Perform other duties as assigned.

Skills

• Demonstrates problem-solving skills and the ability to independently assess situations, determine the best solution, and take appropriate action.
• Strong verbal and written communication skills, with the ability to communicate effectively with a variety of stakeholders, contractors, and customers.
• Ability to create and maintain professional relationships at all levels of the organization (peers, work groups, customers, supervisors).
• Ability to tailor messaging for different audiences and stakeholders.
• Ability to work independently and as part of a team.
• Ability to make progress and maintain momentum in challenging circumstances.
• Strong technical aptitude, particularly in electronics and/or mechanical systems, downstream fueling systems.
• Ability to assess situations, seek multiple perspectives, gather additional information, and identify key issues.
• Uses technical reasoning to evaluate strengths and weaknesses of solutions and approaches to problem-solving.
• Ability to troubleshoot entire systems (not just individual components) while maintaining high customer satisfaction.
• Leadership and team orientation, supporting a culture of stability, inclusiveness, and resilience through positive stakeholder interactions.
• Advanced proficiency in Microsoft Office, including Excel pivot tables.
• Advanced knowledge of fueling systems (UST/AST alarm monitoring, ATG, interstitial, probes, sensors, spill buckets, sumps, STP, UDC, DEF systems, dispensers, piping) and downstream fueling systems.

Qualifications

• High school diploma or GED required; Bachelor’s degree in Business or a related field preferred.
• Five or more years of experience in fuel system and/or facility maintenance management and/or environmental compliance industry.
• One to three years of experience in direct responsibility for customer relationship-building.
• Advanced understanding of how to use language and communications to create and maintain positive customer experiences.
• Advanced proficiency in Microsoft Office, including Excel pivot tables.
• Advanced knowledge of fueling systems (UST/AST alarm monitoring, ATG, interstitial, probes, sensors, spill buckets, sumps, STP, UDC, DEF systems, dispensers, piping) and downstream fueling systems.
• Obtain and maintain 2 to 3 relevant certifications (compliance-related, ICC, AB Operator, Gasboy, INCON, FFP, ICU, Six Sigma, Project Management, etc.).

Travel: 1-10%

Pay

Salaried position with a pay range of $75,000.00.

The compensation offered may be influenced by factors such as relevant experience, education, certifications, work location, market data, and internal equity. The position may also be eligible for an annual bonus, commission, and/or long-term incentive plan.

Benefits

For full-time positions, Ryder offers comprehensive health and welfare benefits, including:

• Medical, prescription, dental, and vision insurance.
• Life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• A tax-advantaged 401(k) retirement savings plan.