FUEL BUSINESS DEVELOPMENT & OPERATIONS MANAGER

Job Details Description Essential Duties and Responsibilities: General Duties And Responsibilities Oversee fuel-related operationsSupport dealer relationshipsDrive new business opportunitiesEnsure compliance with Shell brand standardsAdminister fuel supply agreementsIdentify opportunities to improve fuel gallons, profitability, and long-term growth Company Fuel Operations Provide leadership and oversight for fuel operations across approximately 150 company- operated Shell locationsPartner closely with the Retail Operations team to ensure consistent execution of fuel- related initiatives and operational standardsMonitor fuel performance, operational KPIs, and fuel profitability across the networkIdentify opportunities to increase fuel gallons, improve operational efficiencies, and enhance the customer fueling experienceSupport new store openings, fuel system transitions, branding conversions, and operational improvementsCoordinate cross-functional initiatives impacting fuel operations Dealer Operations & Relationship Management Serve as the primary relationship manager for Crawford Oil's branded dealer networkBuild and maintain strong relationships through regular communication and site visitsProvide operational support and resolve dealer concerns in a timely mannerConduct business reviews with dealers to identify opportunities to increase fuel volume and profitabilitySupport onboarding, transitions, and long-term retention of dealer accountsPromote dealer satisfaction while ensuring compliance with company programs and contractual obligations Business Development Identify opportunities to expand Crawford Oil's branded dealer networkDevelop relationships with prospective dealers, brokers, and independent fuel retailersPresent fuel supply proposals and support contract negotiationsCoordinate branded conversions and dealer onboarding activitiesPartner with executive leadership to evaluate acquisition opportunities and strategic growth initiativesCollaborate with Fleet Sales to increase commercial fueling opportunities across company-operated and dealer locations Fuel Supply Programs & Contract Administration Maintain a comprehensive understanding of branded and unbranded fuel supply agreementsAdminister dealer fuel agreements and ensure compliance with contractual obligationsCoordinate contract renewals, amendments, and dealer communicationsMonitor dealer volume commitments and identify opportunities to improve performancePartner with fuel suppliers to maintain continuity of supply during market disruptions or allocation eventsDevelop a strong understanding of fuel pricing fundamentals, wholesale supply economics, and transportation impacts Shell Brand Management Ensure all company-operated and dealer-operated Shell locations consistently meet Shell Image StandardsConduct site visits and image reviews to verify complianceCoordinate corrective action plans with Retail Operations and dealersPartner with Shell representatives to maximize dealer participation in Shell marketing, loyalty, and incentive programsCommunicate Shell marketing initiatives, promotions, and operational updates throughout the networkSupport Shell branding projects, image upgrades, and new branded conversions Pricing & Fuel Ops Coordination Partner with the Pricing Manager by communicating market intelligence, dealer feedback, and competitive activityMonitor fuel margins, pricing trends, and market conditionsCollaborate with Dispatch and transportation providers to ensure reliable fuel deliveries and continuity of supplyEscalate operational issues impacting fuel availability or dealer serviceRecommend operational improvements that enhance customer service and profitability Strategic Planning Monitor industry trends, competitor activity, and emerging market opportunitiesRecommend strategies to improve fuel performance, operational efficiency, and profitabilityParticipate in annual planning, budgeting, and long-term strategic initiativesEvaluate opportunities involving alternative fuels, EV charging, and future energy initiatives as appropriate Success Is Measured By Growth in fuel gallons and profitabilityDealer retention and satisfactionSuccessful expansion of the branded dealer networkCompliance with Shell Image StandardsSuccessful execution of Shell marketing and branding initiativesGrowth of commercial fleet fueling opportunitiesEffective administration of fuel supply agreementsStrong cross-functional collaboration with Retail Operations and other departmentsSuccessful integration of acquisitions, branded conversions, and strategic initiativesContinuous improvement of operational performance across company-operated and dealer-operated locations Required Experience and Education: Previous customer service experience;Previous sales experience;Accurate/detail oriented;Proficient with Microsoft Office Suite, including intermediate excel skills;Driver’s License;High school diploma or equivalent. Preferred 3 to 5 years of Fuel Sales & Business Development Experience;Extensive retail fuel operations experience;Extensive petroleum industry experience;Comprehensive understanding of branded fuel programs, wholesale fuel supply agreementsBachelor’s degree at an accredited college or university. Other Skills And Abilities Strong communication, relationship building and collaboration skills;Exceptional customer service skills;Exceptional relationship management experienceAbility to work without supervision;Ability to organize, prioritize and multi-task to complete responsibilities. Essential Physical Requirements Must be able to lift 50 pounds, 4 feet high; and 20 pounds, 5 feet high, without assistance;Must be able to sit/stand up for up to a full 8-hour shift, in the performance of the position;Must be able to work around various fumes, odors, chemical agents, and solvents;Must be able to work with a minimum amount of supervision under stressful conditions;Must be able to use a desk top and lap top computer as well as mobile and desk phone to accomplish duties;Must be able to work varied hours/days as business dictates.