FT- Shift Supervisor- Williamsville, NY

Job Description

The following job description generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Minimum Job Entry Requirements

• High school diploma or GED (must be at least 18 years of age)
• Minimum of 3 months previous food service management experience
• ServSafe Manager Certified
• Strong problem-solving, organization, and time management skills
• Excellent knowledge of Tim Hortons products and procedures
• Action and results-oriented mindset
• Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening
• Excellent communication skills (written, verbal, composure)

Responsibilities & Tasks

• Customer Service: Lead by example in demonstrating and reinforcing positive customer service behaviors. Respond to customer service complaints, resolving problems, and turning negative situations into positive ones.
• Aid in Scheduling: Assist in scheduling staff breaks and tasks to maintain high Tim Hortons standards throughout the day. Be flexible on the floor to troubleshoot and address any issues as needed.
• People Management: Pre-screen and interview employees to fill various openings. Support the restaurant's training program and ensure employees have the necessary tools and support. Supervise the performance of hourly employees during shift, ensuring alignment with company policies and taking corrective action when necessary.
• Operational Analysis: Stay updated on health and safety regulations and employment legislation. Provide ongoing performance feedback to management about any issues with operations. Monitor food flow and equipment maintenance to serve safe food to customers. Stay informed of new information through available resources. Monitor and promptly respond to company email messages.

Physical Demands And Working Environment

• Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees.
• Frequent interruptions, tasks, and position changes.
• Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from
• Frequent exposure to cold/freezing below temperatures and high heat temperatures, and to verbally communicate to exchange information.

Physical Abilities

• See in the normal visual range with or without correction.
• Hear in the normal audio range with or without correction.
• Ability to use and wear a headset for long period of time to take and process customer orders.

Regular and Predictable Attendance

For full-time position, Shift Supervisors are expected to work a minimum of 37.5 hours per week. The maximum number of hours is generally 40, unless over-time is approved by a District Supervisor. For part-time positions, Shift Supervisors are expected to work a minimum of 16 hours per week and a maximum of 39 hours per week.

Clark Holdings Inc. Equal Employment Opportunity Statement

Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.