FT- Shift Supervisor- Wehrle Dr/Williamsville

About the role

We are searching for friendly and energetic full-time Shift Supervisors at our location 1060 Wherle Dr in Williamsville, NY for mornings (5am-2pm) to ensure that all restaurant operations run smoothly. Your responsibilities will include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining a clean, well-run restaurant.

Responsibilities

• Lead by example in demonstrating and reinforcing positive customer service behaviors
• Respond to customer service complaints, resolving problems, and turning negative situations into positive ones
• Aid in scheduling staff breaks and tasks to maintain high Tim Hortons standards throughout the day
• Be flexible on the floor to troubleshoot and address any issues as needed
• Pre-screen and interview employees to fill various openings
• Support the restaurant's training program and ensure employees have the necessary tools and support
• Supervise the performance of hourly employees during shift, ensuring alignment with company policies and taking corrective action when necessary
• Stay updated on health and safety regulations and employment legislation
• Provide ongoing performance feedback to management about any issues with operations.
• Ensure proper merchandising of products
• Promote the principles of REV standards
• Evaluate and focus on areas requiring greater performance from employees
• Maintain a productive and safe work environment, following all company operating, food safety, security, health and safety, and employment standards
• Monitor food flow and equipment maintenance to serve safe food to customers
• Stay informed of new information through available resources
• Monitor and promptly respond to company email messages

Requirements

• High school diploma or GED (must be at least 18 years of age)
• Minimum of 3 months previous food service management experience
• ServSafe Manager Certified
• Strong problem-solving, organization, and time management skills
• Excellent knowledge of Tim Hortons products and procedures
• Action and results-oriented mindset
• Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening
• Excellent communication skills (written, verbal, composure)

Qualifications

• High school diploma or GED (must be at least 18 years of age)
• Minimum of 3 months previous food service management experience
• ServSafe Manager Certified
• Strong problem-solving, organization, and time management skills
• Excellent knowledge of Tim Hortons products and procedures
• Action and results-oriented mindset
• Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening
• Excellent communication skills (written, verbal, composure)

Skills

• Effective management skills
• Disciplinary actions
• Exceptional customer service
• Problem-solving
• Organization
• Time management
• Tim Hortons products and procedures
• Interpersonal skills
• Communication skills

Benefits

N/A

Pay

$16.50 - $17.75 per hour

Schedule

Full-time position: Minimum of 37.5 hours per week, Maximum of 40 hours per week
Part-time position: Minimum of 16 hours per week, Maximum of 39 hours per week