FT Service Navigator

About the role

The CCBHC Service Navigator helps individuals who are seeking services with MHR by reviewing intake screeners and making referrals to community resources and service programs as indicated by their screeners. The navigator is expected to have a general understanding of all programs offered by the CCBHC so that clients can be educated about the programs and connected effectively to care that best fits their recovery goals.

Responsibilities

• Meet with clients upon intake to review all intake screeners, address SDOH needs and link the client to an appropriate community resource to reduce SDOH factors.
• Maintain a working knowledge of all CCBHC services and refer individuals to programs within the CCBHC that can support immediate needs and reduce barriers to care.
• Conduct brief intervention with clients regarding problematic alcohol use when indicated by the AUDIT‑C screener.
• Discuss programs or groups offered at the agency or within the community to support the client’s recovery needs.
• Complete the Health Screening with the client, obtain basic health information (blood pressure, weight) and help navigate a referral to a primary care physician if needed.
• Assess a client’s desire to create an advance directive and link the client to the agency resource for completion.
• May be asked to complete 24‑hour follow‑up calls for clients exiting acute care or ED care to ensure needs are met.
• Utilize the EHR for documentation of interactions, referrals made and follow‑ups with clients.

Requirements

• Minimum of a high school diploma.
• Valid driver’s license.
• Possess or be willing to obtain certification in Motivational Interviewing and SBIRT (Screening, Brief Intervention and Referral to Treatment).
• Bilingual/Spanish‑speaking individuals are strongly encouraged to apply.

Pay

Starting pay: $17.37 per hour.

Schedule

Full‑time, 40 hours per week, non‑exempt.

Benefits

• Health Insurance offered.
• Free Dental Insurance for employee.
• Free Vision Insurance for employee.
• 401(K) with employer matching (4%).
• Free Life Insurance while employed.
• Long Term Disability offered while employed.
• Paid Time Off (PTO) – can accumulate and roll over up to 240 hrs.
• Sick Leave.
• Paid Holidays (11).
• License Reimbursement.
• Employee Assistance Program.
• Smart Dollar Budget.
• Bilingual/Spanish speaker incentive.
• Employee covered under agency liability insurance.
• Mileage Reimbursement.
• Opportunities for growth within the community.