FT Retail Keyholder, Sandro Fashion Outlets of Chicago, Rosemont, IL

About the role

As a Keyholder, you’ll support the store leadership team to ensure the smooth operation of the store and deliver an exceptional customer experience every day. You’ll use your passion for fashion and your customer service skills to create memorable moments for our clients. Your leadership will shine through as you assist with opening and closing procedures, lead by example, and take on key responsibilities such as cash reconciliation, distribution of sales goals, team motivation, and problem resolution. You’ll also play a pivotal role in building lasting relationships with our customers, providing styling advice, and delivering personalized service in an inclusive and welcoming environment.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Aid with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.
• Maintain high store standards, ensuring a welcoming and organized environment.
• Oversee stock replenishment to align with demand and visual standards.
• Support new hires and encourage team development, promoting a growth-focused culture.
• Motivate the team to meet sales goals, fostering a results-oriented environment.
• Create an inclusive, personalized shopping experience, welcoming clients to our collections.
• Guide clients through their shopping journey, meeting their unique needs.

Requirements

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
• Adaptable and open to pursuing a career in retail management.

Qualifications

• Social media presence is a plus but not required.
• Flexible availability, including evenings, weekends, and holidays, is required.

Skills

• Customer service skills
• Product knowledge
• Styling advice
• Team motivation
• Problem resolution

Benefits

• Competitive base hourly pay
• Individual commission
• Sales incentives
• 50% shopping discount
• Seasonal wardrobe offering
• Cell phone contribution
• Voluntary health plan
• 401(k)
• Paid time off, including holiday pay
• Paid parental leave
• Pet benefits
• Employee Assistance Program (EAP)
• Maven Family Planning

Pay

Competitive base hourly pay, individual commission, and sales incentives.

Schedule

Flexible availability, including evenings, weekends, and holidays, is required.