FT Night Auditor - Overnight Shift

Responsibilities

• Oversees overnight operations of the hotel and serves as Manager on Duty at times.
• Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
• Expeditious and diplomatic resolution of guest problems.
• Fully knowledgeable in all emergency procedures.
• Accurate preparation of VIP, complimentary, house use rooms, and out-of-order lists.
• Ensure proper registration of guests and credit procedures are followed.
• Distribution of all nightly reports.
• Efficient processing of guaranteed no show billings.
• Maintain current backup reports.
• Handling Express Check-Outs ensuring completion.
• Ensuring adherence to all systems and control procedures.
• Ensuring that third shift Night Audit checklist and responsibilities are completed.
• Balancing of daily postings and revenue.

Qualifications

• A high propensity for customer service.
• Previous cash handling experience required.
• Previous night audit experience strongly preferred.
• Previous full-service hotel/resort front office experience required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Ability to work cohesively with co-workers both within and outside of department.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to stand for prolonged periods of time.
• Requires working overnight shifts.
• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office).