FT GC Retail Sr. Sales Associate Store 423

About the role

As our Store Lead, a junior member of the store leadership team, you will be responsible for providing guidance and assistance to other store associates. In addition, you will maintain strong individual sales performance levels, and assists with merchandising and operational tasks to help the store deliver the best possible customer experience. This is an entry level management position to serve as a steppingstone and growth opportunity into a future store leadership role.

What makes a successful Store Lead

• Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Good team player, able to build good working relationships with others.
• Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
• Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership.
• Organizational Skills: Able to utilize time, energy, and resources to stay on track and achieve goals. Able to adhere to a systematic course of action to achieve an objective. Able to multitask and pay strong attention to detail in a fast-paced & high-urgency environment. Able to complete tasks thoroughly in a timely manner.
• Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
• Technology Skills: Able to navigate and learn new technology and retail systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.

Responsibilities

• Provide sales and operational guidance and assistance to other store associates with a focus on delivering the best customer experience
• Drive company sales initiatives
• Establish and maintain strong individual sales performance as a sales individual contributor and as a Lead to mentor and guide fellow associates
• Assist with the execution of all operational tasks to ensure the store is ready to conduct business. Including but not limited to; merchandising, product fulfillment on sales, functionality of displays, accurate pricing of inventory, shipping and receiving, and cycle counting.
• Perform open and closing duties as required and scheduled by Management
• New hire training for Sales and Operations support staff
• Operate as Manager in Charge in the absence of store leadership team

Requirements

• 3+ years of directly relevant work experience in a retail or sales environment
• Able to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency
• Able to lift weight of up to 25 pounds

Preferences

• Solid working experience with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook); proficiency strongly preferred (pivot tables, macros, formulas, v-lookups, etc.)
• Lead, supervisory or management experience
• Intermediate knowledge of Musical Instruments sold within Guitar Center (Guitars, Drums, Tech, etc.)

Pay & benefits

Pay Rate: $22.47/hr - $28.09/hr depending on background and experience. This position is eligible to participate in the Guitar Center Company bonus program based on Company performance.

Benefits include: Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour!