FT - FHC Front Office Receptionist

In 1958, the citizens of Muenster built a new hospital after dissatisfaction with available medical services. J.M. Weinzapfel donated the land and led the effort, and in 1960, the Benedictine Order of Sisters committed to providing nurses. Sister Mildred Felderhoff served as the first hospital administrator.

About the role

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at Family Health Clinic. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Mission

“The mission of Muenster Hospital District is to promote health and wellness to our community through providing quality and personalized care in a trusted hometown atmosphere.”

Vision

“Transforming the health and wellness of the rural communities we serve.”

Values

• Integrity – Promoting the highest level of integrity to ensure public trust and patient confidence.
• Compassion – Treating all people with the highest regard, respect, and dignity.
• Public Service – Providing the highest level of professional services to the community.
• Efficiency – Continually providing efficient use of time and resources at all levels.
• Support – Creating an atmosphere of trust, support, and open communication.

Responsibilities

• Promote the mission, vision, and values of Muenster Hospital District.
• Maintain HIPAA and all other confidentiality requirements while working with confidential matters daily.
• Follow all policies and procedures of MHD, including maintaining a safe and clean work environment.
• Perform opening and closing duties of the Family Health Clinic.
• Place, answer, and transfer calls; maintain phone logs.
• Greet callers and visitors, answer general questions, and direct customers to appropriate staff.
• Check patients in and out; ensure patient insurance and personal information is correct.
• Take messages and schedule appointments.
• Provide, file, or record forms and/or general information to patients; forward completed forms to medical staff.
• Respond to patient problems or complaints.
• Refer callers or visitors to services or resources at other agencies or organizations.
• Count cash drawer at closing.
• Print daily appointment schedule.
• Verify benefits for all patients scheduled for the day.
• Make mail runs, sort incoming mail, and deliver as needed.
• Sort incoming faxes and fax record requests.
• Stuff envelopes for statements and add postage to all mail.
• Take payments for co-pays and patient payments; post daily.
• Apply cash discounts for cash-paying patients when posting payments.
• Post daily cash received.
• Make copies of all paperwork needed for patients.
• Answer phones.
• Call all patients for next-day appointments.
• Run unapplied report and apply all unapplied payments.
• Perform all other duties as assigned.

Requirements

• High school diploma or general education degree (GED) required.
• Two years’ experience in a health care business office preferred.

Skills & Qualifications

Technical Training

• Electronic mail software — Microsoft Outlook
• Medical software — Meditech
• Office suite software — Microsoft Office

Knowledge & Abilities

• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language — Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension — Understanding written sentences and paragraphs in work-related documents; ability to read and understand explanation of benefits and medical terminology.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Speech Clarity — The ability to speak clearly so others can understand you.

Physical Requirements & Work Context

• Requires extended periods of sitting, walking, and standing; bending, stooping, kneeling, or crouching.
• Must occasionally lift and/or move up to 25 pounds.
• Indoors, environmentally controlled.