FT Deli Bakery Sales Manager (H)

About the Role

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store, and throughout the organization.

Responsibilities

• Manage the Deli Bakery HMS Department in the absence of the Deli Manager, including supervising the performance of all duties and responsibilities of Deli Bakery HMS Associates.
• Daily management of labor (i.e., expected live) and coaching of associates to achieve productivity expectations.
• Provide leadership and motivation within the store to promote a culture reflective of Food Lion’s Brand Strategy and Culture.
• Support the achievement of budgeted financial and operating results.
• Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast, easy, flexible, and friendly customer service to create a positive shopping experience.
• Role model outstanding, friendly customer service and use skills and knowledge of department products to meet or exceed customer expectations.
• Control store expenses through proper ordering, care for supplies, and equipment.
• Understand and use company tools such as financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems.
• Utilize the Average Cost Inventory System (ACIS).
• Ensure department appearance, quality, variety, workplace safety, food safety, and sanitation are consistently maintained.
• Write Deli Bakery HMS schedules to provide extraordinary customer service at all times, ensuring schedules are created every other week.
• Ensure ordering, receiving, preparation, conditioning, and displaying of merchandise align with policies and guidelines.
• Observe and correct unsafe conditions to prevent associate or customer accidents.
• Ensure compliance with local, state, and federal regulations.
• Record and report all associate and customer accidents per established Food Lion procedures.
• Monitor shrink, ensuring inventory accountability and coaching associates to recognize and prevent losses.
• Ensure all advertising and sales promotion materials applicable to the Deli Bakery HMS are properly utilized.
• Maintain security standards.
• Maintain a neat, well-groomed personal appearance at all times; comply with company dress code and personal appearance guidelines.
• Complete Computer Based Training (CBT), Training Packet, and Training Aid courses.
• Meet the physical requirements of the position, with or without reasonable accommodation.
• Perform all other duties as assigned.

Qualifications

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Effective communication, customer service, and selling skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be accredited by the National Registry of Food Safety Professionals or a similar organization as a "Certified Food Safety Manager" or complete company-provided training to achieve accreditation within the first 90 days of employment; accreditation must be maintained while employed in a position requiring it.

Physical Requirements

• Ability to use computers and other communication systems required to perform job functions.
• Ability to push or pull up to 2000 pounds using a pallet jack.
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
• Pull or push up to 75 lbs. on occasion.
• Stand 100% of the time with frequent short-distance walking.
• Handle a variety of substances associated with cleaning and packaging materials, and household cleaners.
• Perform repetitive hand and arm motions.
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
• Sufficient visual ability to check invoices and other written documents.

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.