FT Center Store Manager (H)

About the role

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store, and throughout the organization.

Responsibilities

• Manage the Grocery Department, including hiring, training, and developing department associates
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management, training, and conduct timely formal performance appraisals for direct reports
• Daily management of labor (i.e., expected live) and coaching of associates to achieve productivity expectations
• Provide leadership and motivation within the store to promote a culture reflective of Food Lion’s Guiding Principles, Core Values, Vision, and Strategy
• Support the achievement of budgeted financial and operating results
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible, and friendly customer service to create a positive shopping experience
• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
• Control store expenses through proper ordering, care for supplies, and equipment
• Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
• Ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained
• Write Grocery Department schedules to provide extraordinary customer service at all times
• Ensure ordering, receiving, preparation, conditioning, and displaying of merchandise is done in accordance with policies and guidelines
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Monitor shrink, ensuring inventory is accounted for; provide coaching for associates to recognize and prevent losses
• Assist with the physical inventory of product on hand bi-annually
• Ensure all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized
• Ensure compliance with local, state, and federal regulations
• Adhere to all company guidelines, policies, and standard practices
• Maintain security standards
• Successfully complete Computer Based Training (CBT), Training Packet, and Training Aid courses
• Provide recognition of accomplishments and offer constructive counseling as it relates to achieving customer satisfaction and service while building store sales
• Perform all other duties as assigned

Qualifications

• High school graduate or equivalent preferred
• Excellent interpersonal, organizational, communication, and customer service skills
• Good understanding of store operations preferred
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Ability to lead and direct others
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or a similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company-provided training and achieve accreditation within the first 90 days of employment; accreditation must be maintained while employed in a position requiring it

Physical Requirements

• Ability to use computers and other communication systems required to perform job functions
• Ability to use hand-held computers for orders, mark-downs, scan-outs, and inventory
• Stand 100% of the time, frequently walking short distances
• Ability to push or pull up to 2000 pounds using a pallet jack or float
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
• Handle a variety of substances associated with cleaning and packaging materials, and household cleaners
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Sufficient visual ability to check invoices, dates, and other written documents